IT Support Technician

ENVISTA CREDIT UNION; Topeka (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Community involvement

Educational opportunities

Paid time off

Life & disability insurance

401(k) with match

Pet insurance

Employee assistance program

Job summary

Envista Credit Union in Topeka, KS is seeking an IT End-User Support Specialist to maintain and support desktop devices, software, and on-prem and cloud configurations.

This role focuses on PC/laptop support, Active Directory, DNS, Group Policy, Office 365, and collaboration across teams while upholding Envista's values.

Qualifications

• 1–3 years of IT end-user support or related experience.
• Two-year degree or applicable vendor training/certification.
• Interest in financial services is a plus.

Responsibilities

• Support PCs and laptops including hardware and software applications.
• Provide end-user configurations and provisioning across on-prem and cloud environments.
• Troubleshoot networked equipment and endpoints (switches, printers, UPS).
• Collaborate with stakeholders; maintain inventory logs and documentation.
• Train Envista staff on standard PC-based software.
• Perform other job-related duties as assigned.

Skills

End-user support

Windows Server

Networking

Active Directory

DNS

Group Policy

Project management

Team collaboration

Education

Two-year college degree

Vendor certifications/training

Tools

Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Topeka, KS, US

What this role looks like:

Supports day-to-day operations in the Information Technology department related to the implementation, execution, and maintenance of IT end-user devices and administration. Supports the credit union by providing end-user support across all departments. Successful candidates will share Envista's Core Values of Integrity, Empower, Unity, Impact, and Exceed.

This position is located in Topeka, KS and is not eligible for remote work.

The day-to-day:

• Support PCs and laptops across the credit union including hardware and software application support. Troubleshooting abilities across a wide variety of configurations, software, and systems, as well as integrations with various hardware.
• Support end user configurations and provisioning across on-prem and cloud environments for users, groups and systems.
• Assist with supporting and troubleshooting networked equipment and endpoints including switches, printers, UPS battery backups, and various production machines
• Collaboration with internal external stakeholder to resolve client issues. Administer control over end-user hardware and software assets of the Credit Union as well as related supplies and accessories, through maintenance of inventory logs. Maintain detailed documentation.
• Train Envista staff on use of standard PC-based software.
• Perform other job-related duties as assigned.

Knowledge & Skills:

• Configuring, installing & supporting all network infrastructure including computers, servers, switches, printers and Office 365.
• Understanding of Windows Server.
• Networking experience switches/routers.
• Active Directory, DNS, Group Policy.
• Ability to manage multiple projects, prioritize deadlines, and collaborate across teams.
• Familiarity with financial services or regulated industries preferred but not required.

Education & Experience:

• One year to three years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Competitive Compensation
• Performance IncentivesCommunity Involvement
• Educational Opportunities
• Paid Time Off
• Life & Disability Insurance
• 401(k) Plan with company match
• Pet Insurance
• Employee Assistance Program

Visit teamenvista.com for more information about our company culture, excellent benefits package and more!