IT Support Technician

Socket.dev; Topeka (KS); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Performance Incentives

401(k) Plan with company match

Health & Wellness Benefit

Paid Time Off

Education Opportunities

Job summary

Envista is seeking an IT support specialist to assist in the Information Technology department. You will handle end-user devices, software, configurations, and asset management across on-prem and cloud systems.

Responsibilities include troubleshooting, collaborating with stakeholders, documenting processes, and training staff on common software tools. A 1–3 year experience baseline and a 2-year degree or equivalent training are expected.

Qualifications

• 1–3 years of related IT support experience.
• Two-year college degree or equivalent training.
• Familiarity with financial services or regulated industries preferred.

Responsibilities

• Support PCs and laptops across the credit union including hardware and software application support.
• Assist with end-user configurations and provisioning across on-prem and cloud environments.
• Troubleshoot networked equipment and endpoints including switches, printers, UPS, and production machines.
• Collaborate with stakeholders to resolve client issues and maintain asset inventories with documentation.
• Train staff on standard PC-based software.
• Perform other job-related duties as assigned.

Skills

PC/Laptop support

End-user support

Troubleshooting

Network configuration

Project prioritization

Education

Two-year college degree

Vendor training / certifications

Tools

Office 365

Windows Server

Active Directory

Job description

What this role looks like:

Supports day-to-day operations in the Information Technology department related to the implementation, execution, and maintenance of IT end-user devices and administration. Supports the credit union by providing end-user support across all departments. Successful candidates will share Envista's Core Values of Integrity, Empower, Unity, Impact, and Exceed.

The day-to-day:

• Support PCs and laptops across the credit union including hardware and software application support. Troubleshooting abilities across a wide variety of configurations, software, and systems, as well as integrations with various hardware.
• Support end user configurations and provisioning across on-prem and cloud environments for users, groups and systems.
• Assist with supporting and troubleshooting networked equipment and endpoints including switches, printers, UPS battery backups, and various production machines
• Collaboration with internal external stakeholder to resolve client issues. Administer control over end-user hardware and software assets of the Credit Union as well as related supplies and accessories, through maintenance of inventory logs. Maintain detailed documentation.
• Train Envista staff on use of standard PC-based software.
• Perform other job-related duties as assigned.

Knowledge & Skills:

• Configuring, installing & supporting all network infrastructure including computers, servers, switches, printers and Office 365.
• Understanding of Windows Server.
• Networking experience switches/routers.
• Active Directory, DNS, Group Policy.
• Ability to manage multiple projects, prioritize deadlines, and collaborate across teams.
• Familiarity with financial services or regulated industries preferred but not required.

Education & Experience:

• One year to three years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.

Our benefits:

• Competitive Compensation
• Performance Incentives
• Community Involvement
• Career Advancement
• Educational Opportunities
• Health & Wellness Benefit
• Paid Time Off
• Health & Dental Insurance
• Life & Disability Insurance
• 401(k) Plan with company match
• Pet Insurance
• Employee Assistance Program