Operations Systems Technician

Covantage-Credit-Union; Town of Antigo (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401k employer match up to 200%

Bonus up to 4% of annual salary

Employer HSA contribution

Paid time off for community service

Job summary

Covantage-Credit-Union is seeking an Operations Systems Technician to support core banking systems, automate processes, and ensure secure, reliable operations across Windows platforms and the Symitar Episys core.

You will manage user access, assist with system upgrades, troubleshoot issues, and collaborate with teams across the credit union to keep critical systems available for employees and members.

Qualifications

• Associate degree or equivalent in information technology or related field.
• Experience in IT or systems support preferred; entry level with relevant education encouraged to apply.
• Strong troubleshooting, organizational, and communication skills; ability to work under pressure.

Responsibilities

• Manage user access across core systems, onboarding, role changes, and terminations.
• Maintain security permissions and access controls to support regulatory compliance.
• Support operation and maintenance of member-facing technologies (ATMs, ITMs, coin machines).
• Coordinate equipment deployments, upgrades, replacements, and inventory tracking.
• Own assigned incidents/requests through resolution or escalation.
• Troubleshoot hardware, software, and system issues with Service Desk support as needed.

Skills

Troubleshooting

Organizational skills

Communication skills

Multi-tasking

Learning new technologies

Education

Associate degree in IT or related field

Tools

Microsoft Office

Windows OS

Symitar Episys

Job description

Are you a tech‑savvy problem solver who loves keeping critical systems running at peak performance? As an Operations Systems Technician, you’ll be at the heart of our technology operations—supporting core banking systems, automating processes, resolving issues, and ensuring our business systems are secure, reliable, and always available. In this hands‑on role, you’ll work with Windows‑based systems and the Symitar Episys core platform, manage automated job scheduling, support system upgrades, troubleshoot issues, and collaborate with teams across the credit union. Your work directly supports our employees and members—making a real difference every day.

As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties:

Manage user access across core systems and business applications, including onboarding, role changes, and terminations

• Maintain security permissions and access controls to support regulatory compliance and data protectio

Support the operation and maintenance of member-facing technologies, including ATMs, ITMs, and coin machines

Coordinate equipment deployments, upgrades, replacements, and inventory tracking

Take ownership of assigned incidents and requests through resolution or appropriate escalation

Troubleshoot hardware, software, and system issues while providing Service Desk support as needed

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field; equivalent combination of education and relevant experience will be considered

Experience in information technology, systems support, technical support, or a related field is preferred; entry-level candidates with relevant education or technical aptitude are encouraged to apply

• Working knowledge of Microsoft Office applications and Windows operating systems, with the ability to learn new technologies and business systems quickly
• Strong troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities and work accurately under pressure
• Excellent verbal and written communication skills with the ability to provide professional support to employees, vendors, and internal business partners

Depending on qualifications and experience of applicants, CoVantage may elect to modify this position, including title and/or pay without reposting the opportunity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.