IT Support Technician

Tempus Unlimited, Inc.; Stoughton (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Sign on bonus

Work/Life Balance

Paid time off

Job summary

Tempus Unlimited, Inc. is seeking an IT Support/Help Desk professional to join a nonprofit team focused on empowering individuals with disabilities.

The role involves installing and maintaining computing systems, diagnosing issues, and delivering remote and on-site support to users across departments. Ideal candidates have 2–5 years in IT support, an Associate degree or equivalent, and a strong grasp of computing equipment, software, networking, TCP/IP, DNS, and Active Directory.

Qualifications

• Two to five years of IT support/Help Desk experience in a user-oriented environment.
• Associate degree or equivalent experience.
• Ability to work independently, self-motivator with the ability to plan and initiate.
• Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.

Responsibilities

• Installs, tests, and maintains a variety of personal computing, network hardware and software systems on LAN/WAN.
• Performs diagnostic tests and repairs hardware.
• Provides remote support for offsite users.
• Maintains incident-tracking logs and produces documentation.

Skills

IT support

Diagnostics

Customer service

Network problem solving

TCP/IP

DNS

Active Directory

Education

Associate degree

Tools

TCP/IP

DNS

Active Directory

Job description

Tempus Unlimited, Inc.

is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

Summary/Objective

Works with various departments to continually improve efficiency and work flows using new technologies. Two to 5 years of IT support/Help Desk experience in a user oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.

Essential Functions

• Installs, tests, and maintains a variety of personal computing, network hardware and software systems on local area network and wide area network connections.
• Performs diagnostic tests, modifies or repairs hardware to the board or component level.
• Works with users to evaluate and solve technical issues, by phone or onsite.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
• Troubleshoots network performance issues.
• Provides remote support for offsite users.
• Maintains a log of completed work using an incident-tracking application.
• Assists and provides back up to System Administrators and Network Administrator
• Produces support documentation.
• Plans, initiates and completes various projects as assigned by the IT Manager, complete all assigned tasks and meet all job related responsibilities with limited supervision.
• Works with various departments to continually improve efficiency and work flows using new technologies.
• Other duties assigned by the IT Manager as required.

Preferred Experience

• Two to five years of IT support/Help Desk experience in a user-oriented environment.

Required Certificates, Licenses, Registrations, Skills, Abilities

• Associate degree or equivalent experience.
• Ability to work independently, self-motivator with the ability to plan and initiate.
• Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift 25 pounds
• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• Travel is required for this position as needed.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.