IT Support Technician

Jimmy Jazz; Spokane Valley (WA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off 40 hours

Product samples

Catered meals

Job summary

Grow Op Farms (operating as Phat Panda) is seeking an entry-level IT Support Technician to troubleshoot and maintain our Spokane Valley network, printers, and security camera systems. This hands-on role is ideal for someone early in their IT career who wants real-world experience.

We offer full-time hours, a Sunday–Thursday schedule, 7:00 AM–4:00 PM, and quarterly raises. A high school diploma or GED is required, with up to 6 months IT support experience preferred.

Qualifications

• High school diploma or GED required.
• Up to 6 months IT support or network experience preferred.
• Comfort with basic office software; BiotrackTHC experience a plus.

Responsibilities

• Troubleshoot printer issues across the facility.
• Diagnose and resolve network connectivity issues.
• Run network and low-voltage cable.
• Assist with security camera adjustments.
• Support special projects and IT/facility initiatives.

Skills

IT support

Network administration

Customer service mindset

BiotrackTHC

Education

High school diploma or GED

Tools

BiotrackTHC

Job description

• Location 2611 N Woodruff Rd, Spokane Valley, WA, 99206, United States
• Base Pay $19.50 / Hour
• Employee Type FT (Non-Exempt)
• Required Degree High school

Pay

$19.50 per hour

Location

Spokane Valley, WA — right off I-90

Schedule

Full-Time, Sunday - Thursday, 7:00 AM - 4:00 PM

About Us

Grow Op Farms (operating as Phat Panda) is a leading cannabis cultivation and production company based in Spokane Valley, Washington, with additional operations across Washington, California, and Massachusetts. Our IT team keeps the systems, networks, and hardware running smoothly that our production facility depends on every day.

Job Summary

We're looking for an entry-level IT Support Technician to help troubleshoot and maintain the computer network at our Spokane Valley facility. This is a hands-on role covering everything from printer and connectivity issues to running network cable and supporting our security camera systems. It's a great fit for someone early in their IT career who's eager to build real-world network support experience.

Compensation & Schedule

• Pay: $19.50 per hour
• Pay Increases: Scheduled quarterly raises
• Schedule: Full-Time, Sunday through Thursday, 7:00 AM - 4:00 PM
• Consistency: A steady weekly schedule so you can plan your life outside of work
• Health Coverage: Medical, dental, vision, and life insurance for full-time employees
• Paid Time Off: 40 hours of PTO for full-time employees
• Product Perks: Monthly product samples - get to know what you help support
• Food & Fuel: Catered meals from local food trucks and favorites every Tuesday and Wednesday, plus a Monday bagel and donut bar

What You'll Do

• Troubleshoot printer issues across the facility
• Diagnose and resolve network connectivity issues
• Run network and low-voltage cable
• Assist with security camera adjustments
• Support special projects and Research & Development initiatives as assigned
• Take on other IT and facility support duties as needed

What You Bring

• Must be 21 years of age or older
• High school diploma or GED
• Six months of IT support or network administration experience preferred, or equivalent experience
• Working familiarity with word processing, spreadsheet, and internet software; experience with BiotrackTHC or similar tracking software is a plus
• Comfortable walking, standing, reaching, and carrying up to 40 lbs for extended periods, with occasional climbing and crawling
• Strong problem-solving skills and the ability to prioritize competing demands in a fast-paced setting
• Clear communication skills, both written and verbal, with a customer-service mindset

Ready to Join Our IT Team?

If you're detail-oriented, dependable, and ready to grow your IT career in a hands-on environment, we'd love to hear from you to help keep Phat Panda's network running strong.

Grow Op Farms is an Equal Opportunity Employer. In accordance with the Washington Fair Chance Act, criminal background checks are not conducted during the initial application process and are only requested after a conditional offer of employment has been made. Pursuant to Washington State SB 5123, pre-employment screenings do not test for nonpsychoactive cannabis metabolites.