IT Support Technician

General Atomics; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

General Atomics is seeking a customer-focused IT Support Technician to join the Core Services IT team in San Diego, CA. The role focuses on hands-on Help Desk and Desktop Support for Windows and Mac endpoints, Microsoft 365 tools, onboarding, and maintaining A/V systems across conference rooms and control rooms.

You will manage endpoint deployment, routine backups, and basic network diagnostics, while collaborating with researchers and staff in a mission-driven scientific environment.

Qualifications

• Experience supporting Windows 10/11 and macOS endpoints.
• Proficient with Microsoft 365 apps and collaboration tools.
• Ability to onboard new users and assist with access and device setup.
• Familiarity with basic network diagnosis and hardware troubleshooting.

Responsibilities

• Deploy, image, upgrade, and maintain Windows/Mac endpoints across sites.
• Provide front-line Help Desk support via in-person, phone, and ticketing systems.
• Assist with Microsoft 365 apps, Teams, Outlook, OneDrive, Zoom, and AVD connectivity.
• Coordinate onboarding for new employees and collaborators, including NAC registration.
• Perform routine backups, data migrations, and disk cloning for workstations.
• Set up and troubleshoot conference room PCs, displays, projectors, microphones, and signage.
• Diagnose basic network issues and escalate complex problems to senior staff.
• Maintain inventory, track assets, and support software license renewals.

Skills

Endpoint deployment

Help desk support

Onboarding coordination

Basic network troubleshooting

Tools

Windows 10/11

macOS

Microsoft 365

Teams / OneDrive / Outlook

Azure Virtual Desktop

Zoom

NAC

SAP / ServiceNow

AV equipment

Job description

General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.We currently have an exciting opportunity for a customer-focused IT Support Technician to join the Core Services IT team supporting the DIII-D National Fusion Facility in San Diego, CA.In this hands-on Help Desk and Desktop Support role, you will serve as the primary point of contact for routine and semi-routine technical support across a dynamic research facility. Working under general supervision, you will manage the full lifecycle of Windows and macOS endpoints, support Microsoft 365 collaboration tools, assist with user onboarding, and maintain critical workstations and Audio/Visual (A/V) presentation systems across conference rooms and the DIII-D Control Room. This is an ideal position for a detail oriented technician looking to build their career in a collaborative, mission-driven scientific environment.

DUTIES AND RESPONSIBILITIES:

• Endpoint Deployment & Maintenance: Installs, configures, images, upgrades, and performs preventive maintenance on PCs, Apple MacBooks/Mac Minis, and peripheral equipment across Windows 10/11 and macOS environments.
• Help Desk & User Support: Provides responsive front-line troubleshooting (in person, via phone, and through ticketing systems) for hardware, software, and peripheral issues. Guides users through technical challenges and provides basic training.
• Microsoft 365 & Cloud Collaboration: Assists users with Microsoft 365 applications (Outlook profiles, Exchange calendar sharing, OneDrive synchronization, Teams), Zoom, and Azure Virtual Desktop (AVD) connectivity.
• Onboarding & Access Registration: Coordinates IT setup for new employees, interns, and visiting international collaborators, including workstation staging, account setup, and registering device MAC addresses for Network Access Control (NAC).
• System Backups & Cloning: Performs routine system backups, data migrations, and full-disk cloning for user endpoints and critical Control Room/operations workstations.
• Conference Room & A/V Support: Sets up, verifies, and troubleshoots conference room PCs, displays, projectors, microphones, and digital signage to ensure seamless execution of daily operational briefings and facility-wide meetings.
• Basic Network & Hardware Diagnostics: Identifies and resolves basic physical network connectivity issues (patching Ethernet ports, verifying link status) and performs component-level hardware repairs (e.g., SSD/hard drive upgrades, memory swaps), escalating complex infrastructure issues to senior engineers.
• Inventory & Procurement Tracking: Prepares and maintains electronic logs, tracks hardware assets and spare inventory, and submits/follows up on routine software license renewals and hardware purchase requests (SAP/ServiceNow).
• Performs other duties as assigned and observes all safety procedures within a laboratory/office environment.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.