IT Support Technician

Talentify; Roseville (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Mindlance is seeking an IT Help Desk professional to provide onsite support in Roseville, CA. This contract-to-hire role requires deep knowledge of internal systems and strong customer service skills.

The candidate should have a Bachelor's degree and at least five years of help desk experience, including 2+ years with proprietary systems (JURIS, One Team, SIR, TAMS, Voyager). This is an onsite position with no remote work options.

Qualifications

• Bachelor's degree preferred; five years of Help Desk or tech support experience.
• Minimum 2+ years with proprietary systems: JURIS, One Team, SIR, TAMS and Voyager.
• Onsite role in Roseville, CA; contract to hire; no remote work.

Responsibilities

• Provide moderate to complex IT support to colleagues and customers.
• Respond to email and support requests; document and track issues.
• Escalate high-visibility issues to supervisor and appropriate departments.
• Maintain knowledge of claim systems and workflows to resolve issues.

Skills

Customer service

Service center processes

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Judgment and discretion

Multitasking

Teamwork

Performance competencies

Quality monitors

Education

Bachelor's degree

Tools

JURIS

One Team

SIR

TAMS

Voyager

Job description

Description

**This position is Contract to Hire and ONLY OPEN TO Roseville, CA NOT OPEN TO REMOTE Position is ONSITE** PLEASE ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME

PRIMARY PURPOSE To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.

ADDITIONAL Functions and RESPONSIBILITIES

Performs other duties as assigned. Supports the organization's quality program(s).

Requirements

**This position is Contract to Hire and ONLY OPEN TO Roseville, CA NOT OPEN TO REMOTE Position is ONSITE** PLEASE ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME

QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience:Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with *** propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

Skills & Knowledge

• Excellent customer service skills Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. NOTE: Credit check is mandatory.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”