IT Support Technician

Ki Mobility; Stevens Point (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Ki Mobility’s Stevens Point, WI location seeks an IT Support Tech to join the IT Department. The role handles setup, configuration, and troubleshooting for computers, printers, software, and network connectivity, serving as the first line of support via ticketing or calls.

The onsite position emphasizes strong communication, problem-solving, and collaboration with vendors and end users. Responsibilities include onboarding/offboarding, asset tracking, and IT security awareness training while

Qualifications

• Associate or bachelor’s degree in computer science or related field.
• 1+ year of IT experience preferred.
• Experience with Windows, M365 Suite, and AD is a plus.

Responsibilities

• Operate as first point of contact for customers needing technical assistance.
• Perform troubleshooting through diagnostic techniques and relevant questions.
• Determine best solutions and root cause analysis for problems or issues.
• Provide technical support for PCs, phones, printers, and mobile devices.
• User provisioning for onboarding, offboarding, or modifications to existing associates.
• Setup, relocation, and deployment of computers for new and existing workstations.
• Decommissioning of endpoints at end-of-life.
• Coordinate with vendors to resolve software or hardware issues.
• Installation of software via push-deployment or manual install when necessary.
• Assign licensing of software (M365/Adobe)
• Document IT asset tracking and update knowledgebase.
• Assist end-user training to promote IT security awareness.
• Review emails for phishing/legitimate messages.
• Support special projects as needed.

Skills

Technical communication

Microsoft Suite

Customer service

Time management

Analytical thinking

Attention to detail

Onsite work

Adaptability

Teamwork

Education

Associate or bachelor's degree in computer science

1+ year IT experience

Tools

Windows

M365 Suite

Identity Management (Active Directory)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Stevens Point, WI, US

Job Summary

The IT Support Tech supports the IT Department in it's mission to deliver technology related support and services to the business. They will be the first line of support by resolving or triage help desk issues that come in through the ticketing system or call-in line. The position will provide technical support, setup, configuration, and troubleshooting as it relates to: computers, printers, software, and network connectivity. This position will require good technical knowledge and the ability to communicate effectively to both understand the problem and explain solutions.

Essential Functions

• Operate as first point of contact for customers needing technical assistance.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine best solutions and root cause analysis for problems or issues.
• Provide technical support for: PCs, phones, printers, and mobile devices.
• User provisioning for both onboarding, offboarding, or modifications to existing associates
• Setup, relocation, and deployment of computers for new and existing workstations.
• Decommissioning of endpoints reaching end-of-life.
• Coordinate with various vendors to resolve software or hardware related issues.
• Installation of software either via push-deployment or manual installation when necessary.
• Assign licensing of various software (M365/Adobe)
• Documentation upkeep of IT asset tracking system.
• Documentation contributor to IT Knowledgebase.
• Assist with managing end-user training to promote IT security awareness.
• Review email submissions from associates for phishing/legitimate messages.
• Assist in special projects as necessary
• Ensure and follow safety requirements and standards.
• Maintain a safe, neat and orderly work environment.
• Perform all duties in a manner that follows, demonstrates, and promotes Company's values.
• Report to work as scheduled, on time, and able to work entire work schedule.
• Perform additional duties as assigned.

Job Responsibilities

• Operate as first point of contact for customers needing technical assistance.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine best solutions and root cause analysis for problems or issues.
• Provide technical support for: PCs, phones, printers, and mobile devices.
• User provisioning for both onboarding, offboarding, or modifications to existing associates
• Setup, relocation, and deployment of computers for new and existing workstations.
• Decommissioning of endpoints reaching end-of-life.
• Coordinate with various vendors to resolve software or hardware related issues.
• Installation of software either via push-deployment or manual installation when necessary.
• Assign licensing of various software (M365/Adobe)
• Documentation upkeep of IT asset tracking system.
• Documentation contributor to IT Knowledgebase.
• Assist with managing end-user training to promote IT security awareness.
• Review email submissions from associates for phishing/legitimate messages.
• Assist in special projects as necessary
• Ensure and follow safety requirements and standards.
• Maintain a safe, neat and orderly work environment.
• Perform all duties in a manner that follows, demonstrates, and promotes Company's values.
• Report to work as scheduled, on time, and able to work entire work schedule.
• Perform additional duties as assigned.

Knowledge, Skills, and Ability

• Ability to relay technical information to non-technical users.
• Good technical skills using computer applications (Microsoft Suite, enterprise software).
• Customer service skills; comfortable working with business users and technical teams.
• Good time management and prioritization skills.
• Ability to meet deadlines and contribute to estimating timelines.
• Analytical and problem-solving skills.
• Detail oriented with a passion for and ability to continuously learn.
• Possess excellent oral and written communication skills.
• Ability to exercise patience and understanding.
• Possess a proactive attitude.
• Basic math proficiency.
• Able to work effectively both independently and within a team environment.
• Ability to be highly adaptable and responsive to changing business needs.
• Ability to work onsite daily.
• Possess a continuous improvement mindset.
• Ability to observe and identify details.
• Ability to work extended hours as scheduled, including weekends and an on-call rotation.

Physical Demands

• Frequent sitting, wrist manipulation, walking, and standing.
• Frequent sedentary work with lifting up to 10 pounds.
• Occasional medium work with lifting up to 50 pounds.
• Manual dexterity to type and operate office equipment frequently.
• Must be able to complete all physical requirements to perform essential functions.

Qualifications

Education/Experience

• Required:
  • Associate or bachelor's degree in computer science or 1+ years of experience in an IT field.
• Preferred:
  • Experience with: Windows, M365 Suite, and Identity Management (Active Directory).
• Position is onsite in a temperature-controlled office and manufacturing environment that may allow occasional remote work.

This position does not now or in the future provide immigration sponsorship.

This position is subject to a background check. A prior conviction or pending charge will not automatically disqualify you from consideration. In accordance with the Fair Credit Reporting Act and Wisconsin Fair Employment Act, criminal histories will only be evaluated if the circumstances of the offense substantially relate to the duties of this position.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodation.

Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.