IT Support Technician

Charter Tech Services; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading IT support firm as an IT Support Technician in Orlando, FL. You'll manage Windows devices, Microsoft 365, and network troubleshooting while providing user training and support. This full-time role offers a collaborative environment with a focus on client technology needs.

Qualifications

• At least 1 year supporting users in a helpdesk role.
• Preferred: experience in legal environment.

Responsibilities

• Administration and troubleshooting of Windows-based devices.
• Management of Microsoft 365, including setup and troubleshooting.
• Network setup and troubleshooting, including switch administration.

Skills

Communication

Interpersonal Skills

Initiative

Multitasking

Education

Industry-standard IT certifications

Tools

Microsoft 365

Intune

ZenDesk

SharePoint

OneDrive

Job description

Join us as an IT Support Technician at Charter Tech Services

We are an IT support firm seeking an IT support technician to work full-time in Orlando, FL.

Responsibilities include:

• Administration and troubleshooting of Windows-based devices
• Management of Microsoft 365, including setup, application installation, and troubleshooting
• Device management with Intune / Endpoint Manager
• SharePoint and OneDrive administration
• Network setup and troubleshooting, including switch administration, router/firewall setup, and Wi-Fi access point installation
• Providing one-on-one user training and assistance
• Collaborating with multiple vendors to resolve technical issues
• Managing user accounts and policies across systems (Entra AD, LoB-specific)
• Responding to tickets via ZenDesk

Additional information:

This onsite position in Orlando involves working within a team responsible for the client's entire technology stack. Typical hours are M-F, 8:00 am to 5:00 pm (Eastern). After-hours and weekend work are rare but possible. Reporting to an onsite manager.

Experience:

• At least 1 year supporting users in a helpdesk role
• Salary varies based on experience

Qualifications:

• Excellent communication and interpersonal skills
• Professional presentation and demeanor
• Self-starter with initiative
• Ability to multitask and switch between tasks efficiently
• Satisfactory background check and valid driver’s license with a clean record
• Ability to lift up to 50 pounds occasionally
• Preferred: experience in legal environment; industry-standard IT certifications (A+, N+, Microsoft certifications)

About Charter Tech Services

Founded 15 years ago in San Diego, Charter Tech Services is a rapidly growing IT firm serving both private and public sector clients.