Education IT Support Specialist

Core BTS, INC.; New York (NY); On-site; USD 33,062 - 34,440; Full time

Job summary

Core BTS, INC. is looking for an IT Support Technician based in New York, NY. Develop your technical support skills while assisting educators in enhancing classroom learning through technology. You'll engage in troubleshooting and support tasks that ensure smooth technology integration and operation.

The ideal candidate will have 1-3 years of relevant experience and a customer service-oriented mindset. The role offers a competitive salary in the $24-$25 range based on experience.

Qualifications

• 1-3 years of technical support experience.
• Desire to learn and excel in a customer service-centric environment.
• Certifications in relevant fields are a plus.

Responsibilities

• Assist teachers in enhancing learning through technology integration.
• Provide direct support to staff within the school environment.
• Independently resolve routine user problems and coordinate for complex issues.
• Perform hardware support and repairs for PCs and peripherals.
• Execute initial setup/configuration and driver/software upgrades.

Skills

Technical support experience

Customer service

Knowledge in computer networking

Experience with PC/Mac environments

Server support

Phone system administration

Cisco hardware

Exchange environments

Virtual environments

Job description

Core BTS, INC. is looking for an IT Support Technician based in New York, NY. Develop your technical support skills while assisting educators in enhancing classroom learning through technology. You'll engage in troubleshooting and support tasks that ensure smooth technology integration and operation.

The ideal candidate will have 1-3 years of relevant experience and a customer service-oriented mindset. The role offers a competitive salary in the $24-$25 range based on experience.