IT Support Technician

St. Thomas Community Health Center; New Orleans (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

St. Thomas Community Health Center is seeking an IT Support Technician to provide on-site technical support for PCs, laptops, printers, network issues, and end-user assistance in our New Orleans location.

You will handle software updates and imaging, troubleshoot Epic EHR-related problems, and help users navigate IT services. The role requires strong troubleshooting, multitasking, and clear communication in a healthcare setting, with opportunities to train staff and contribute to efficient IT

Qualifications

• Previous experience in a technical support role.
• Knowledge of computer hardware, operating systems, and common software applications.
• Experience with Epic Electronic Health Record system (Preferred).

Responsibilities

• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other devices.
• Perform software updates and PC imaging.
• Troubleshoot and resolve network issues.
• Assist users with navigating and troubleshooting Epic EHR software.
• Adapt to changing priorities in a fast-paced environment.
• Adapt and learn new technologies.
• Utilize and maintain a ticketing system to track and document support calls.
• Provide end-user support for all IT services.
• Offer training and guidance to end-users on IT-related topics.
• Track and document hardware inventory.

Skills

Technical support

Hardware knowledge

Software knowledge

Epic EHR

Job description

Job Summary

As an IT Support Technician, you will provide technical support for PCs, laptops, printers, network issues, software updates, and end-user support for all IT services. The ideal candidate should be able to troubleshoot problems and resolve technical issues in a timely and efficient manner.

Responsibilities

• Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other devices.
• Perform software updates and PC imaging.
• Troubleshoot and resolve network issues.
• Assist users with navigating and troubleshooting EHR software.
• Ability to adapt to changing priorities in a fast-paced environment.
• Ability to adapt and learn new technologies.
• Utilize and maintain a ticketing system to track and document support calls.
• Offer end-user support for all IT services.
• Provide training and guidance to end-users on IT-related topics.
• Tracking/detailing hardware inventory.

Qualifications

• Previous experience in a technical support role.
• Knowledge of computer hardware, operating systems, and common software applications.
• Experience with Epic Electronic Health Record system. (Preferred)
• Demonstrated ability to multitask, prioritize responsibilities, and manage competing demands.
• Excellent communication skills and interpersonal skills to build rapport and effectively interact with end users.
• Professional demeanor.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Ability to work both independently and collaboratively in a team-oriented environment.

Job Type: Full-time, On-site in New Orleans, LA

About St. Thomas

At Saint Thomas Community Health Center, our mission is to provide the highest quality, culturally competent healthcare to everyone in our community, regardless of insurance status or ability to pay. As a Federally Qualified Health Center (FQHC), we are committed to reducing health disparities and improving access to care for economically and medically vulnerable populations. We are looking for individuals who share our dedication to service and community impact. We offer competitive pay and an excellent benefits package that includes: Medical, Dental, Vision, Life and Accidental Death Insurance; Paid Time Off, Holidays, and 401(k) with a company match.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.

We offer competitive salary and an excellent benefits package that includes: Medical, Dental, Life and Accidental Death Insurance; Paid Time Off, Holidays, 401(k) with a company match.