IT Support Technician

Noblesoft Technologies Inc.; Morrisville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Noblesoft Technologies Inc. in Cary, NC seeks a Desktop Support Technician who provides both in-person and remote IT assistance to employees.

Responsibilities include resolving hardware, software, OS, and account issues while delivering a superior user experience, and supporting onboarding, conference room tech, endpoint deployment, and engineering-focused IT needs. The role emphasizes teamwork in a fast-paced enterprise environment, with daily duties spanning walk-up, remote, and Teams-assisted

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
• Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.
• Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.

Job description

Spanish is mandatory The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.

Role :- Desktop Support Technician

Location :- Cary, NC (Onsite)

Spanish is mandatory

The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.

Primary Responsibilities

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
• Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.
• Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.