IT Helpdesk Technician

taproduce; Salinas (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

taproduce seeks an IT Helpdesk Technician to join the IT Operations Team in Salinas, CA. You will provide hands-on support for Windows/M365, address end-user issues, and help maintain documentation. The role requires good customer service and the ability to lift devices up to 30 lbs.

This on-site role includes occasional travel to remote sites, and on-call support on rotation. Bilingual English/Spanish skills are a plus.

Qualifications

• Solid troubleshooting in Windows/M365 environment.
• Experience supporting end-user devices (PCs, laptops, printers, mobility).
• Familiarity with ticketing systems and documenting resolutions.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, printers, and mobile devices.
• Assist with configuring, deploying, and upgrading hardware and software.
• Troubleshoot user account issues and password resets; manage File Rights Requests.

Skills

Windows operating systems

Microsoft 365

Customer service

Troubleshooting

Education

Associate's degree

Bachelor's degree

Tools

Active Directory

Endpoint management tools

Job description

The Role:

The IT Helpdesk Technician will provide hands-on technical support with the IT Operations Team. This role requires solid troubleshooting skills in a Microsoft Windows/M365 environment with a great customer service mindset. This is an on-site based job with occasional travel to remote sites. On-call and after-hour support on a rotational and as-needed basis is required.

Location:

Salinas, CA

Areas of Responsibility:

• Provide onsite and remote support for desktops, laptops, monitors, printers, mobile devices, and other end-user equipment.
• Provide end user support for Windows operating systems, Microsoft 365, and various business applications.
• Install, configure, troubleshoot, and repair hardware.
• Image, deploy, configure, and upgrade desktop, laptop and mobile systems.
• Troubleshoot user account issues, password resets, and File Rights Requests.
• Support conference room technology and peripheral devices.
• Answer support tickets, documenting resolutions within the ticketing system.
• Assist in updating and maintaining internal documentation.
• Assist with maintaining IT equipment inventory.
• Ability to lift and implement devices at 30lbs
• Must have a valid driver's license
• Other duties as assigned

Preferred Qualifications:

• Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred but not required.
• CompTIA A+, Network+, or other industry-recognized certifications a plus.
• Experience with Active Directory and endpoint management tools.
• Experience supporting hardware deployments, device refresh projects, or office moves.

Ideal Candidate:

• General understanding of Windows Operating Systems and Microsoft Applications
• Good documentation practice
• Ability to work effectively both independently and as part of a team.
• Bi-Lingual (Spanish & English)