IT Support Technician

Games Workshop Group PLC; Memphis (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Games Workshop is seeking a proactive IT Support Technician in Memphis, TN, to support IT systems and assist staff across North America and Asia. This entry-level role involves troubleshooting, resolving incidents, and ensuring effective communication while maintaining high standards of service. Employee benefits include vacation time, health coverage, and a staff discount on products.

Benefits

4 weeks vacation per year

12 additional public holidays paid off

401K with 3% match

Profit share bonus

Staff discount of 25% to 50%

Qualifications

• Proven experience using ITSM helpdesk applications.
• Knowledge of Windows Operating Systems and Server Technologies.
• Understanding of DHCP, DNS, Active Directory, VPN, and Telephony.

Responsibilities

• Log, troubleshoot, and resolve incidents and requests.
• Plan, implement, and complete system changes.
• Manage overlapping projects and shifting priorities.

Skills

Customer service

Communication

Troubleshooting

Tools

ITSM helpdesk applications

Windows Operating Systems

Microsoft Office

Google Workspace administration

Job description

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About The Job

Games Workshop has an exciting opportunity for a proactive and customer-focused IT Support Technician to join our Global IT Service Team in Memphis, TN. If you want to help keep our IT systems running smoothly and play a key role in supporting our staff across North America and Asia, then this could be the perfect role for you!

About The Job

Games Workshop has an exciting opportunity for a proactive and customer-focused IT Support Technician to join our Global IT Service Team in Memphis, TN. If you want to help keep our IT systems running smoothly and play a key role in supporting our staff across North America and Asia, then this could be the perfect role for you!

Passionate about technology and providing time-sensitive solutions, you will be responsible for logging, troubleshooting, and resolving incidents and requests for hardware, software, and applications. Your focus will be on using ticketing software to triage, track, and document the full lifecycle of each incident or request, ensuring a timely resolution and escalating any issues when necessary.

Dependable and resourceful, you will plan, implement, and complete system changes, update and maintain knowledge articles, and assist in configuring and deploying system accounts and hardware across our offices, distribution center, and retail locations. You’ll confidently manage overlapping projects and shifting priorities, ensuring timely delivery without compromising on quality. Alongside this, communication will be key as you’ll be responsible for managing customer expectations while delivering an efficient and effective service to all. The ideal person will take real pride in resolving issues promptly, remaining calm and professional under pressure, and ensuring all SLAs are met on time and in full.

To be successful in this role, you will be customer service-focused, have the ability to communicate with confidence across all levels within the business, and have the flexibility to support users in a variety of time zones. You will have demonstrable experience using ITSM helpdesk applications, knowledge of Windows Operating Systems and Server Technologies, as well as Microsoft Office and Google Workspace administration and Troubleshooting. You will also have a proficient understanding of DHCP, DNS, Active Directory, VPN, VOIP, Telephony, and Virtualisation.

If you love working in a role where no two days are the same, can approach challenges with humility, and are passionate about maintaining high standards of quality and efficiency in high-pressure situations, then we want you on our team!

Working at Games Workshop

At Games Workshop, we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this, we believe that what you are like, hence the attitude you show to work and the way you choose to behave, is even more important than your skills and experience.

In return for your hard work, you will receive 4 weeks’ vacation per year, 12 additional public holidays paid off, full health, dental, and eye coverage. A 401K with a matching 3% match, a profit share bonus (subject to GW meeting profit targets), and the option to join our Share Save scheme. Oh, and let’s not forget, a staff discount of between 25% and 50% on our products!

Other Essential Information

Location: This is a full-time office-based role from our Memphis, TN headquarters.

Closing date: The closing date for applications is midnight Central Standard Time on Thursday, June 26th, 2025.

How to Apply

To apply, please send us a letter or a video telling us why you want this job.

This is a great opportunity for you to let us know that you understand what we are looking for. Please include an up-to-date resume to support your application.

When you’re ready, please click apply below.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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