IT Hardware Deployment Analyst 5790

Tier4 Group; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Tier4 Group in Duluth, GA is seeking an IT Hardware Deployment Analyst for a 12-month contract to rollout end-user and warehouse technology. You will coordinate staging, configure devices, deploy across distribution centers, and support go-live with on-site presence.

Role requires hands-on hardware experience, disciplined asset documentation, cross-functional collaboration, and travel up to 50% including overnight stays as needed for project deployments.

Qualifications

• 2+ years IT hardware deployment or field services experience.
• Hands-on experience configuring Zebra equipment in warehouse or distribution environments.
• Experience installing/supporting Printronix printers.
• Experience with MDM platforms (SOTI MobiControl, Ivanti) and device enrollment.
• Proficient with ServiceNow and asset tracking processes.
• Strong MS 365 skills and reliable travel ability (±50%).

Responsibilities

• Support equipment rollout, deployment planning, site readiness, staging, configuration, installation, testing, go-live, and stabilization.
• Configure, deploy, troubleshoot, and maintain Zebra devices and related warehouse tech.
• Install and troubleshoot Printronix printers and connectivity.
• Enroll and configure devices using MDM (SOTI MobiControl, Ivanti).
• Coordinate schedules with project managers, IT, warehouse ops, vendors, and site leadership.
• Perform pre-deployment validation and ensure asset, firmware, and wireless checks.
• Provide on-site deployment support, device swaps, and rapid issue escalation.
• Maintain asset and shipment records in ServiceNow and other tools.

Skills

Zebra hardware deployment

MDM configuration

Printronix printers

SOTI MobiControl

Ivanti

Asset documentation

Microsoft 365 apps

Travel 50%+

Education

Associate or Bachelor degree in IT or related

Tools

ServiceNow

Printronix

Zebra devices

SOTI MobiControl

Ivanti

Job description

Location Duluth, GA / Field-Based Travel (some overnight travel needed based on project)

Position Overview

The IT Hardware Deployment Analyst is a 12-month contract role supporting the rollout of end-user and warehouse technology for the Manhattan project. This position will coordinate, stage, configure, deploy, validate, and support equipment across distribution centers and other operating locations. The role requires strong hands-on hardware experience, disciplined asset documentation, effective cross-functional communication, and the ability to travel frequently to support implementation activities.

Primary Responsibilities

• Support the equipment rollout workstream for the Manhattan project, including deployment planning, site readiness, staging, configuration, installation, testing, go-live support, and post-deployment stabilization.
• Configure, deploy, troubleshoot, and maintain Zebra mobile computers, handheld scanners, wearable devices, tablets, charging accessories, and related warehouse equipment.
• Install, configure, test, and troubleshoot Printronix label printers and associated print connectivity, consumables, media, and peripheral components.
• Enroll, configure, secure, update, and troubleshoot mobile and warehouse devices using MDM solutions such as SOTI MobiControl and Ivanti.
• Partner with project managers, IT Operations, application teams, network teams, warehouse operations, vendors, and site leadership to coordinate equipment deployment schedules and resolve implementation issues.
• Perform pre-deployment validation, including asset identification, firmware and software verification, wireless connectivity checks, application readiness, labeling, packaging, and shipping preparation.
• Provide on-site deployment and go-live support at distribution centers, including floor support, device swaps, break/fix troubleshooting, and rapid escalation of critical issues.
• Maintain accurate asset, configuration, shipment, deployment, repair, replacement, and inventory records in ServiceNow and other approved tracking tools.
• Coordinate secure shipping, receiving, storage, staging, and handling of IT equipment, including warranty and non-warranty repair processes.
• Inspect and test repaired or replacement equipment before returning it to service.
• Document standard operating procedures, deployment checklists, configuration standards, known issues, and troubleshooting steps.
• Respond to support requests in person, by phone, by email, and through the internal ticketing system.
• Identify appropriate escalation points and coordinate resolution with internal teams and third-party vendors.
• Follow company security, safety, change-management, and asset-management requirements. Report damaged, missing, or unaccounted-for equipment promptly.
• Perform additional project and operational duties as assigned.

Required Qualifications

• 2 or more years of experience in IT hardware deployment, field services, technical support, warehouse technology, or a related role. Equivalent combinations of education and experience will be considered.
• Hands-on experience configuring, deploying, and troubleshooting Zebra equipment in warehouse, distribution, manufacturing, or similar operational environments.
• Experience installing and supporting label printers, preferably Printronix devices.
• Experience using an MDM platform such as SOTI MobiControl, Ivanti, or a comparable enterprise mobility management solution.
• Working knowledge of device staging, imaging, enrollment, wireless connectivity, firmware updates, peripherals, and hardware break/fix processes.
• Experience documenting incidents, requests, assets, and resolutions in ServiceNow or a comparable IT service management platform.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Teams, and Word.
• Valid driver license and ability to meet applicable company travel and site-access requirements.
• Ability and willingness to travel at least 50% of the time, including multi-day and overnight travel. Travel schedules may vary by deployment phase and site readiness.
• Ability to lift, pull, carry, and move equipment weighing up to 40 pounds, with or without reasonable accommodation.

Preferred Qualifications

• Experience supporting a Manhattan warehouse management system implementation or a comparable WMS rollout.
• Experience with large, multi-site hardware deployments in distribution center environments.
• Knowledge of warehouse wireless networks, barcode scanning workflows, device provisioning, printer configuration, and asset lifecycle management.
• Experience working with deployment vendors, equipment resellers, carriers, or managed service providers.
• Associate or bachelor degree in information technology, computer science, information systems, logistics, or a related discipline.

Critical Competencies for Success

• Self-motivated, dependable, and accountable for completing assigned deployment tasks on schedule.
• Strong customer-service mindset and professional communication with technical teams, site leaders, vendors, and end users.
• Ability to manage multiple sites, priorities, shipments, devices, and project deadlines simultaneously.
• Highly organized, analytical, detail-oriented, and consistent in documentation and asset tracking.
• Comfortable working independently in the field and collaboratively across multifunctional project teams.
• Adaptable to changing deployment schedules, site conditions, and travel requirements.
• Focused on safe work practices, quality execution, continuous improvement, and timely issue resolution.