IT Support Technician

Talentify; Laughlin (NV); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Paid Time Off

401K

Advancement opportunities

Diversity-friendly environment

Employee discounts

Volunteer opportunities

Job summary

Talentify is seeking an IT Support Technician to provide first‑level support across systems, software, and hardware. The role requires using incident management tools to track incidents, requests, and downtime, and to document daily tasks per the schedule. You will help maintain asset inventories and collaborate on SOPs to advance IT strategy.

The position emphasizes staying current with industry trends and performing other duties as assigned, within the work environment at our Laughlin location.

Qualifications

• Associate’s degree in computer technology or equivalent technical training.
• At least one year in a technical support role preferred.
• Minimum age requirement is 21.

Responsibilities

• Provide first-level support for systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime
• Complete assigned daily tasks per the daily work schedule and meet SLA targets
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Maintain technology asset inventories including PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
• Stay current with industry trends to help advance IT strategy
• Performs any other duties as assigned

Education

Associate’s degree in computer technology

Job description

Overview

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

Responsibilities

• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA’s
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all workspaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work
• Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
• Maintain knowledge of industry trends and technologies to help advance IT strategy
• Performs any other duties as assigned

Qualifications

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips

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