IT Support Technician

Talentify; Biloxi (MS); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

PTO

401K

Advancement opportunities

Employee discounts

Job summary

Talentify in Biloxi, Mississippi is seeking an IT Support Technician to provide first-level support for systems, software, and hardware across the business. You will document incidents and requests, ensure SLA adherence, and help maintain technical documentation.

The role requires a基础 Associate’s degree in computer technology and at least 1 year in technical support, with eligibility to obtain an MS gaming permit.

Qualifications

• Experience in a technical support role is preferred.
• Must be able to work across systems, software, and hardware.
• MS gaming permit eligibility or ability to obtain one.

Responsibilities

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and downtime.
• Complete and document all daily tasks per the schedule.
• Ensure user problems and requests are completed within SLA.
• Collaborate to create and maintain standard operating procedures and documentation.
• Maintain workspaces and equipment per department policy and procedures.
• Collaborate with team members to complete project work.

Skills

Technical support experience

Education

Associate’s degree in computer technology

Job description

Overview

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

Responsibilities

• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA’s
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all workspaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work

Qualifications

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21
• Must be able to obtain MS gaming permit

Pay Range

USD $0.00 - USD $0.00 /Yr.

Tipped Position

This position does not earn tips

Benefits

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21
• Must be able to obtain MS gaming permit
• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA’s
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all workspaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work