IT Support Technician

Golden Nugget Laughlin; Laughlin (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Benefits plans

Paid time off

401K

Advancement opportunities

Positive work environment

Employee discounts

Volunteer opportunities

Job summary

Golden Nugget Laughlin is seeking an IT Support Technician to provide first-level support across systems, software, and hardware. The role involves incident tracking, problem determination, and documenting daily tasks per the schedule.

The position requires an Associate's degree or equivalent and at least one year in technical support, with a minimum age of 21. On-site work with comprehensive benefits offered.

Qualifications

• Associate's degree or equivalent technical training.
• At least one year in a technical support role.
• Minimum age 21.

Responsibilities

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime.
• Complete and document daily tasks per the work schedule.
• Ensure user problems and requests are completed within SLA.
• Collaborate to create and maintain SOPs and support documentation.
• Maintain workspaces and equipment per policy.
• Collaborate to complete project work.
• Maintain technology asset inventories (PCs, laptops, monitors, printers, mobile devices, network, telephony).
• Stay updated on industry trends to advance IT strategy.

Skills

Technical support

Customer service

Communication

Education

Associate's degree in computer technology

Tools

Problem management software

Job description

#GNLN

Overview

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

Overview

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

Responsibilities

• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA’s
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all workspaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work
• Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
• Maintain knowledge of industry trends and technologies to help advance IT strategy
• Performs any other duties as assigned

Qualifications

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Tipped Position

This position does not earn tips