IT Support Technician

Landry's, LLC.; Northern, Laughlin (KY, NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your需要

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work环境 where.d

Generous employee discounts on dining,

Community volunteer opportunities

Job summary

Landry's, LLC. is seeking an IT Support Technician to provide first-level support across systems, software, and hardware. You will use problem management software to track incidents and requests, ensure SLA adherence, and document daily tasks.

The role involves maintaining equipment, asset inventories, and contributing to IT strategy with the team. The position requires at least an Associate’s degree in computer technology or equivalent training, and a minimum age of 21, with several benefits

Qualifications

• Associate degree or equivalent technical training in computer technology.
• At least one year in a technical support role preferred.
• Minimum age requirement is 21.

Responsibilities

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime.
• Complete and document all assigned daily tasks per the daily work schedule.
• Ensure user problems and requests are completed within approved SLA’s.
• Collaborate to create and maintain standard operating procedures and technical support documentation.
• Maintain workspaces and equipment per department policy.
• Collaborate to complete project work.
• Maintain technology asset inventories including PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals.
• Maintain knowledge of industry trends and technologies to advance IT strategy.
• Performs any other duties as assigned.

Education

Associate’s degree in computer technology or equivalent technical training

Job description

Overview

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

Responsibilities

• Provide first-level support for all systems, software, and hardware


• Use problem management software to track all user incidents, requests, and system downtime


• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule


• Ensure user problems and requests are completed within approved SLA’s


• Collaborate with team members to create and maintain standard operating procedures and technical support documentation


• Ensure all workspaces and equipment is maintained per department policy and procedures


• Collaborate with team members to complete project work


• Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals


• Maintain knowledge of industry trends and technologies to help advance IT strategy


• Performs any other duties as assigned

Qualifications

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training


• At least one year in a technical support role preferred


• Minimum age requirement is 21

What we offer you:

• Multiple benefit plans to suit your needs


• Paid Time Off


• 401K


• Opportunities for advancement


• Positive and respectful work environment where diversity is valued


• Generous employee discounts on dining, retail, amusements, and hotels


• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not representthe full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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Tipped Position

This position does not earn tips