IT Support Technician

The Post Oak; Biloxi (MS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your_ne

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work enviro...

Job summary

The Post Oak in Biloxi, MS is seeking an IT Support Technician to provide first-level technical assistance across systems, software and hardware. You will document incidents and work with others to determine causes and resolutions.

This role emphasizes timely problem resolution within SLA, collaboration on SOPs, and maintaining equipment and workspace per policy. A technical training background and the ability to obtain a MS gaming permit are required.

Qualifications

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training.
• At least one year in a technical support role preferred.
• Minimum age requirement is 21.
• Must be able to obtain MS gaming permit.

Responsibilities

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime.
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule.
• Ensure user problems and requests are completed within approved SLA’s.
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation.
• Ensure all workspaces and equipment is maintained per department policy and procedures.
• Collaborate with team members to complete project work.

Education

Associate’s degree in computer technology

Job description

Overview

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.

Responsibilities

• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA’s
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all workspaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work

Qualifications

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21
• Must be able to obtain MS gaming permit

Pay Range

USD $0.00 - USD $0.00 /Yr.

Tipped Position

This position does not earn tips

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities