IT Support Technician

Lensa; Jacksonville (FL); On-site; USD 37,000 - 50,000; Full time

Job summary

A leading IT consulting provider in Jacksonville is looking for a Technician Support Engineer with strong networking skills. The role involves supporting IT environments for over 250 local businesses, focusing on troubleshooting and technical support for both Windows and Mac systems. Candidates should have at least 3 years of experience in IT support and necessary certifications.

Qualifications

• 3+ years of IT support experience required.
• CompTIA Network+ and Security+ certifications preferred.
• Intermediate server skills and experience needed.

Responsibilities

• Support Microsoft Windows and Apple MacOS desktop technologies.
• Troubleshoot and repair Windows and Mac workstations.
• Respond to support tickets and alerts.

Skills

IT support experience

Networking

Email support

Server management

Windows/MacOS troubleshooting

Education

Bachelor's degree in IT or related

Tools

Windows 7-11

MacOS 10.15+

AWS

Azure

Job description

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global.

Job Description

Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience.

Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.

What You'll Be Doing

Support Microsoft Windows desktop technologies

Support Apple MacOS desktop technologies

Support Apple and Android Mobile Devices

Software installation, configuration, and troubleshooting

Troubleshoot and repair Windows and Mac workstations

Advanced Windows Server Active Directory tasks

Azure Active Directory Management Support, including Intune

Advanced Email Management Tasks

On-Site workstation & networking equipment hardware installation

Setup and configure enterprise-level networking equipment configurations

Monitor network performance and resolve ISP issues

Windows server administration tasks

New client user add/change/remove

Manage and configure business application support and client-side application support

Respond to support tickets and alerts

Organize and execute projects that may extend up to 1 month

Consult with our clients and offer guidance on technology use and best practices

Responsible for detailed documentation and follow-up with clients

Communicate the need for escalation promptly

Able to critically think, produce, maintain and update technical documentation

Provide fast and friendly tech support to end-users, IT managers, and C-level executives

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

• 3+ years of IT support experience (Windows) required
• Prior MSP experience
• Must be experienced with email support
• Intermediate server skills and experience
• Experienced with Windows 7-11 and MacOS 10.15 and newer -Bachelor's degree in IT or related is a plus
• CompTIA Network+ and Security+ certifications
• CCNA,CCNP certifications
• Experience with Cloud networking (AWS, Azure) null
  
  

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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