IT Support Technician Apprentice

Getting In Limited; Northampton (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company specializing in IT support is seeking an IT Support Technician Apprentice to kickstart their career in technology. The role involves assisting customers with technical support and developing skills in Microsoft Azure and other technologies. This apprenticeship offers hands-on experience with a focus on customer service and problem-solving, with potential for future career development.

Qualifications

• Passion for IT and customer service.
• Ability to troubleshoot technical issues.
• Willingness to learn new technologies and tools.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting through diagnostic techniques.
• Provide accurate information on IT products or services.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Team working

Tools

Microsoft Azure

Microsoft 365

Windows 10

AWS

Linux

PowerShell

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Support Technician Apprentice

, Apply From: 15/06/2025

Learning Provider

Delivered by QA LIMITED

Employer

THE COMPUTER DOCTORS LTD

Vacancy Description

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Follow company procedures and continue to develop and improve these.
• Record events and problems and their resolution, follow-up and update customer status and information.
• Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing.
• Produce the invoice and charge the customer for the services and products they have received.

Key Details

Vacancy Title

IT Support Technician Apprentice

Employer Description

Are you looking to launch your career in IT? Are you looking to develop with a forward-thinking business? We are seeking a customer-orientated IT Apprentice who loves problem-solving to join our team. You will provide customers with technical support and troubleshooting.We are a customer-focused IT support company that helps small businesses and end users get the most from their technology. We aim to provide help and support so they can complete the task in front of them painlessly and in the most efficient way possible.

Vacancy Location

1 SYWELL NORTHAMPTON NN6 0BQ

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000299480

Key Dates

Apply From

15/06/2025

Closing Date For Applications

2025-03-13 23:59:59

Interview Begin From

Possible Start Date

2025-03-24 00:00:00

Training

Training to be Provided

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell

Learning Provider

QA LIMITED

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsTeam workingNon judgemental

Apply Now