IT Support Technician

JTEKT North America Corporation; Greenville (SC); On-site; USD 38,000 - 60,000; Full time

Job summary

JTEKT North America Corporation is seeking an IT Support Technician with solid troubleshooting skills and subject matter expertise. This role requires three years' experience in IT, with responsibilities in preventive maintenance and incident resolution. Successful candidates will demonstrate effective communication skills and a proactive attitude in a manufacturing environment.

Qualifications

• Three or more years developing subject-matter expertise preferred.
• One or more areas of professional-level certification preferred.
• Bachelor’s degree in a related field preferred.

Responsibilities

• Resolve IT incidents as quickly as possible, prioritizing maintaining production.
• Identify, document, and promote opportunities to allow non-IT associates to resolve issues.
• Serve as onsite IT point of contact and coordinate priority one issue response.

Skills

Subject Matter expertise

Verbal communication skills

Written communication skills

Troubleshooting issues

Education

Bachelor’s degree in a related field

Professional-level certification

Job description

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COMPANY JTEKT North America - Onsite

LOCATION Greenville, SC

REPORTS TO: IT Supervisor, EUC

DEPARTMENT: IT

CLASSIFICATION: Non -Exempt

Grade: 102

Summary/Purpose

The IT Support Technician is responsible for the availability and utility of IT and OT components in JTEKT North America and associated regions. This position reports to the Supervisor of EUC.

Essential Duties And Accountabilities

• Support a secure environment in cooperation with Security.
• Resolve IT incidents as quickly as possible, prioritizing maintaining production.
• Identify, document, and promote opportunities to allow non-IT associates to independently resolve issues where appropriate.
• Identify opportunities to automate incident response.
• Serve as onsite IT point of contact and coordinate priority one issue response.
• Deliver IT services within agreed operation level agreements (OLAs). Identify requests that do not match an existing IT service and escalate appropriately.
• Provide access to JTEKT resources consistent with JNA and IT policies.
• Ensure trust with other parts of JNA through close cooperation and communication.
• Identify and report risk to the above.
  
  

Job Knowledge, Skills, And Abilities

• Subject Matter expertise
• Demonstrated Verbal and written communication skills
• Expertise in troubleshooting issues across multiple technical domains
  
  

Education and Experience

• three or more years developing subject-matter expertise preferred
• One or more areas of professional-level certification preferred
• Bachelor’s degree in a related field preferred
  
  

Work Environment / Physical Demands

This position works “business hours” Monday through Friday, and as-needed to support the company. This position is typically within an assigned location, but travel to another location may be required one or more days each week.

Work is performed both in an office setting and in a manufacturing environment. Manufacturing areas require the use of personal protective equipment such as steel-toed shoes, safety glasses with side shields and mandatory hearing protection. Appropriate health and safety training and equipment will be provided, and safety practices must be observed. Requires ability to lift to 30 pounds and mobility within a manufacturing environment (including stairs and ladders).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Parts Manufacturing

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