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IT Support Technician

JTEKT North America

Greenville (SC)

On-site

USD 50,000 - 70,000

Full time

29 days ago

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Job summary

A leading company seeks an IT Support Technician responsible for maintaining the availability of IT and OT components. The role involves resolving IT incidents, delivering IT services, and ensuring operational compliance while working in both office and manufacturing environments. Candidates should have strong troubleshooting capabilities and a degree in a related field.

Qualifications

  • Three or more years of experience preferred.
  • Demonstrated expertise in troubleshooting issues.
  • Preferred professional certification in an IT area.

Responsibilities

  • Resolve IT incidents as quickly as possible.
  • Coordinate priority one issue response.
  • Deliver IT services within agreed operational level agreements.

Skills

Troubleshooting
Verbal communication
Written communication

Education

Bachelor’s degree in a related field
Professional-level certification

Job description

7 Research Dr, Greenville, SC 29607, USA ● Greenville, SC, USA Req #4643

DEPARTMENT: IT

CLASSIFICATION: Non -Exempt

Grade: 102

Summary/Purpose

The IT Support Technician is responsible for the availability and utility of IT and OT components in JTEKT North America and associated regions. This position reports to the Supervisor of EUC.

Essential Duties and Accountabilities

1. Support a secure environment in cooperation with Security.

2. Resolve IT incidents as quickly as possible, prioritizing maintaining production.

a. Identify, document, and promote opportunities to allow non-IT associates to independently resolve issues where appropriate.

b. Identify opportunities to automate incident response.

c. Serve as onsite IT point of contact and coordinate priority one issue response.

3. Deliver IT services within agreed operation level agreements (OLAs). Identify requests that do not match an existing IT service and escalate appropriately.

4. Provide access to JTEKT resources consistent with JNA and IT policies.

5. Ensure trust with other parts of JNA through close cooperation and communication.

6. Identify and report risk to the above.

Job Knowledge, Skills, and Abilities

· Demonstrated Verbal and written communication skills

· Expertise in troubleshooting issues across multiple technical domains

Education and Experience

· three or more years developing subject-matter expertise preferred

· One or more areas of professional-level certification preferred

· Bachelor’s degree in a related field preferred

Work Environment / Physical Demands

This position works “business hours” Monday through Friday, and as-needed to support the company. This position is typically within an assigned location, but travel to another location may be required one or more days each week.

Work is performed both in an office setting and in a manufacturing environment. Manufacturing areas require the use of personal protective equipment such as steel-toed shoes, safety glasses with side shields and mandatory hearing protection. Appropriate health and safety training and equipment will be provided, and safety practices must be observed. Requires ability to lift to 30 pounds and mobility within a manufacturing environment (including stairs and ladders).

  • 7 Research Dr, Greenville, SC 29607, USA
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