IT Support Technician

Steward Partners; Florham Park (NJ); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Steward Partners Global Advisory in Florham Park, NJ is seeking a Support Technician to be the main point of contact for employees, troubleshooting requests, and timely ticket resolution across systems and platforms.

You will deploy new equipment, onboard users, support remote locations, and collaborate with the Technology team on projects, while maintaining strong knowledge of Windows, Microsoft 365, and security best practices.

Qualifications

• Experience with ticket tracking systems (JIRA, ConnectWise, ZenDesk).
• Experience with remote support software (ScreenConnect, CW Control, LogMeIn).
• Experience with device management (InTune, LabTech/CW Automate, N-Able).
• Experience with Enterprise email (Microsoft 365, Exchange).
• Experience with Microsoft servers/services (Azure AD, Active Directory, Group Policy, SharePoint).
• Experience with SSO environments (Okta, Azure).
• Experience with Networking (TCP/IP, IPSEC VPNs, DNS, firewalls/NAT, VOIP).
• Experience with Windows 10/11 (install, configure, management).
• Strong knowledge of financial industry with Compliance and Regulatory requirements.

Responsibilities

• Provide thorough and responsive support for tickets across systems and platforms.
• Review, monitor, upgrade, and secure computers, phones, and networks.
• Onsite deployment, onboarding of new users, and remote office support.
• Triage requests and route to teams or vendors for escalation.
• Perform password resets and entitlement/permission management.
• Create self-service documentation and efficiency improvements.
• Assist with user training on technology platforms and workflows.
• Collaborate with Technology department on projects and implementations.

Skills

Ticketing systems

Remote support

Device management

Microsoft 365

Azure AD

SSO/Azure

Networking basics

Windows 10/11

Regulatory knowledge

Tools

JIRA

ConnectWise

ZenDesk

ScreenConnect

CW Control

LogMeIn

InTune

LabTech/CW Automate

N-Able

CW Automate

Job description

Steward Partners Global Advisory is an employee-owned, full-service leading independent private financial services firm, with professionals delivering multifaceted financial solutions and comprehensive service to our clients and their families.

Steward Partners Global Advisory caters to family, institutional and multigenerational investors delivering comprehensive wealth planning and investment strategy implementation, professional asset management services, private banking, institutional consulting, international advisory and business solutions. We pride ourselves on delivering wide-ranging client service with an unwavering commitment to excellence.

Position Overview:

The Support Technician will be the main point of contact for our employees to provide thorough and responsive support to troubleshooting requests and timely resolution to tickets for a variety of systems and platforms in an adaptable role.

Duties & Responsibilities:

• Support a growing user base’s software and hardware troubleshooting requests coming via multiple channels.
• Review, monitor, upgrade, and secure computers, phones, and networks.
• Help on site resources deploy new equipment, onboard new users, and open new office locations remotely.
• Triage support requests and route to internal departments or external vendors/SaaS providers as needed or for escalation.
• Perform password resets, entitlement/permission management, user account creation/terminations.
• Create documentation for self-service support, “day one” questions, and efficiency improvements.
• Assist with user training for technology platforms and workflows.
• Work with the Technology department on ongoing projects and implementations.

Skills, Experience and Qualifications:

• Experience with Ticket tracking systems (JIRA, ConnectWise, ZenDesk, etc.)
• Experience with remote support software (ScreenConnect/CW Control, LogMein, etc.)
• Experience with device management (InTune, LabTech/CW Automate, N-Able, etc.)
• Experience with Enterprise email (Microsoft 365, Exchange)
• Experience with Microsoft servers/services (Azure AD, Active Directory, Group Policy, SharePoint)
• Experience with SSO environments (Okta, Azure, etc.)
• Experience with Networking (TCP/IP, IPSEC VPNs, DNS, firewalls/NAT, VOIP)
• Experience with Windows 10/11 (installation, configuration, management)
• Strong knowledge of financial industry with Compliance and Regulatory requirements

Reports To:

Head of Data & Infrastructure

Direct Reports:

None

FLSA Status:

Non-Exempt

Location:

This position is based in the greater Northern New Jersey and New York metropolitan area.

Candidates should reside within reasonable commuting distance of Steward Partners' Florham Park, New Jersey office and be able to maintain a regular onsite presence to support leadership responsibilities, strategic planning, vendor engagements, technology initiatives, and collaboration with business stakeholders. Steward Partners promotes a flexible work environment. Remote work is available when business, operational, project, or leadership requirements do not necessitate an in-office presence.