IT Support Technician

Jabil; Florence (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in manufacturing and engineering seeks a Technical Support Specialist to assist with PC, server, and application issues. The role includes monitoring asset inventory, troubleshooting end-user problems, and providing on-call support. Ideal candidates will demonstrate strong customer service skills and a commitment to quality processes.

Qualifications

• Adhere to all company policies on health, safety, and quality.
• Interpret instructions in various formats.
• Understand and align with business and IT strategies.

Responsibilities

• Provide technical support to end-users for PC, server, hardware, or software applications.
• Monitor asset inventory and verify backups.
• Serve as the point of technical escalation.

Skills

Customer Service

Technical Support

Problem Solving

Data Confidentiality

Job description

At Jabil, we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Shift Details

12 HOUR SHIFT

6 PM TO 6 AM

Thursday, Friday, Saturday + Alternating Wednesdays (404)

Job Summary

Provides technical support to end-users for PC, server, hardware, or software applications.

Essential Duties and Responsibilities

1. Interact with suppliers/service providers to ensure tasks are completed.
2. Monitor asset inventory.
3. Verify backups, daily checklists, and account maintenance.
4. Administer tape rotation - backup tapes.
5. Serve as the point of technical escalation.
6. Perform periodic license audits.
7. Create and configure ghost images for site hardware.
8. Create and image MES and SAP RF Scanners.
9. Maintain and troubleshoot site PBX.
10. Provide on-call support.
11. Identify and purchase hardware using the CER Process.
12. Administer network hardware (enabling/disabling ports).
13. Administer file services, print services, and terminal servers.
14. Document new processes.
15. Support wireless devices (e.g., BlackBerry).
16. Follow all procedures around the ISS security policy.
17. Provide end-user training and technical assistance.
18. Assist Administrators in rotational duties for network, systems, business systems, and database administration.
19. Load and verify correct operation of software packages.
20. Troubleshoot and resolve end-user problems.
21. Maintain inventory of computer parts and repair logs.
22. Participate in team knowledge exchange and idea sharing.
23. Provide regular updates to managers.
24. Identify ways to reduce costs and improve processes.
25. Drive continuous improvement through trend analysis and metrics.
26. Ensure procedures and work instructions are efficient.
27. Offer ideas for improvement and implement new practices.
28. Demonstrate a commitment to customer service.
29. Consult with reporting managers on complex issues.
30. Establish new measurement systems where possible.
31. Share knowledge across Jabil facilities.
32. Perform other duties as assigned.

Job Qualifications and Knowledge Requirements

• Adhere to all company policies on health, safety, and quality.
• Maintain confidentiality of data and proprietary information.
• Interpret instructions in various formats.
• Understand and align with business and IT strategies.
• Follow safety, health, and security procedures.

Important Notices

Beware of job fraud: Jabil will contact candidates through official channels and will never request payments or sensitive personal information via email or phone. Report suspicious activity.

Jabil is an equal opportunity employer and values diversity. Qualified applicants will be considered without regard to protected characteristics.

Accessibility

If you require a reasonable accommodation due to a disability, contact [e-mail] or call 727-803-7988. Please specify your needs and contact details. Only inquiries related to accommodations will be responded to.