Remote Tier I Support Technician

Lensa; Hebron (KY); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking an IT Support Specialist in Hebron, KY. This entry-level position will involve providing tier I support and assisting techs daily with troubleshooting and customer service. Candidates will need to possess experience in Apple IOS and a dedication to fostering an inclusive work environment.

Qualifications

• 1+ years of Level 1 support experience.
• 2+ years of iPhone and iPad experience.
• Knowledge of Apple IOS.
• Ability to support 5-10 techs a day.
• Proficient in IT systems, software, hardware, peripherals, and troubleshooting.

Responsibilities

• Provide tier I support to end-users requiring technical assistance.
• Assist techs sent onsite with parts and issue tickets.
• Ensure problem resolution by communicating with users.

Skills

Level 1 support experience

iPhone and iPad experience

Knowledge of Apple IOS

Ability to support 5-10 techs a day

Proficient in IT systems and troubleshooting

Job description

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global.

Job Description

The IT Support Specialist position is responsible for providing tier I support to end-users requiring technical assistance. The primary focus of this position is to provide customer service, ticket triage, and problem resolution by communicating with users at every level for all types of requests in a friendly, professional, and timely manner. This person will be trained on what they need to do with the equipment but will essentially be supporting techs sent onsite with parts, back end support, ensuring proper sign off, and issue tickets. This person will support 5-10 techs a day. The technology this person will be supporting is meta glasses.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

1+ years of Level 1 support experience

2+ years of iPhone and iPad experience

Knowledge of Apple IOS

Ability to support 5-10 techs a day

Proficient in common IT systems, software, hardware, peripherals, and troubleshooting methods. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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