IT Support Technician

Jabil Circuit; Florence (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical Support professional to provide end-user assistance for hardware and software applications. This role includes monitoring inventories, troubleshooting issues, and administering network services. The ideal candidate will have strong technical skills and a commitment to excellent customer service.

Qualifications

• Strong knowledge of technical support and troubleshooting processes.
• Ability to adhere to health and safety regulations.
• Experience with network and systems administration.

Responsibilities

• Provide technical support for end-users for hardware and software applications.
• Monitor asset inventory and administer backups.
• Document processes and provide training to users.

Skills

Technical Support

Troubleshooting

Customer Service

Network Administration

System Administration

Job description

12 HOUR SHIFT

6 PM TO 6 AM

Thursday, Friday, Saturday + Alternating Wednesdays (404)

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with supplier/service providers to ensure tasks are completed.
• Monitor asset inventory.
• Verify backups, daily checklists, and account maintenance.
• Administer tape rotation and backup tapes.
• Serve as the point of technical escalation.
• Perform periodic license audits.
• Create and configure ghost images for site hardware.
• Create and image MES and SAP RF Scanners.
• Maintain and troubleshoot site PBX.
• Provide on-call support.
• Identify and purchase hardware using the CER Process.
• Administer network hardware (enabling/disabling ports).
• Manage file services, print services, and terminal servers.
• Document new processes.
• Support wireless devices (e.g., BlackBerry).
• Follow all procedures related to ISS security policy.
• Provide end-user training and technical assistance.
• Assist administrators in rotational duties across various administration competencies:
• Network Administration
• Systems Administration
• Business Systems Administration
• Database Administration
• Load and verify correct operation of software packages.
• Troubleshoot and resolve end-user problems.
• Simulate or recreate user problems for troubleshooting.
• Maintain inventory of computer parts and record all repairs/services.
• Provide training and technical support to users.
• Participate in departmental knowledge exchange.
• Encourage team input and questions.
• Provide regular updates to managers.
• Identify cost reduction opportunities through process improvements.
• Drive continuous improvement with trend analysis and metrics.
• Ensure procedures and work instructions are efficient.
• Propose and implement new practices and processes.
• Demonstrate commitment to customer service by resolving issues promptly.
• Consult with reporting managers on complex issues.
• Establish new measurement systems where applicable.
• Share best practices across Jabil facilities.
• Perform other duties as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Ensure 100% adherence to company policies (Health, Safety, Quality).
• Maintain confidentiality of data and proprietary information.
• Interpret instructions in various formats.
• Understand and support the business and IT strategic directions.
• Follow safety and health regulations.
• Comply with company security policies.