It Support Technician

TEKsystems; Elkridge (MD); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking an End User Support Technician in Elkridge, MD to provide hands-on IT support for about 30 users at the Maryland location. You will be the primary local IT resource, delivering courteous and effective help desk services while maintaining a reliable technology environment.

The role requires 2+ years in desktop support, strong Windows troubleshooting, and experience with O365 and device imaging.

Qualifications

• 2+ years in desktop support or help desk.
• Strong troubleshooting across Windows OS and peripherals.
• Experience with ticketing systems and incident management.
• Hands-on device deployment and imaging.

Responsibilities

• Provide day-to-day desktop and end-user support for onsite employees.
• Respond to, troubleshoot, and resolve incidents and service requests through the ticketing system.
• Diagnose and resolve hardware, software, OS, printers, and peripherals.
• Perform break/fix support for laptops, desktops, monitors, docking stations, printers, and other end-user equipment.
• Provide both remote and hands-on technical support for timely issue resolution.
• Image, configure, deploy, and refresh desktop and laptop systems per company standards.
• Support onboarding/offboarding activities including workstation setup, equipment provisioning, and asset recovery.

Skills

Desktop support

Windows troubleshooting

O365

Ticketing system

Tools

Imaging

Job description

Our client is seeking an End User Support Technician to provide hands‑on IT support for approximately 30 users at their Maryland location. This position is being added to ensure continuity of support as the organization transitions away from its current support partner. The successful candidate will serve as the primary local IT resource, delivering exceptional customer service and technical support to end users while maintaining a reliable and efficient technology environment.

Key Responsibilities

• Provide day-to-day desktop and end-user support for onsite employees.

• Respond to, troubleshoot, and resolve incidents and service requests through the organization's ticketing system.

• Diagnose and resolve hardware, software, operating system, printer, mobile device, and peripheral issues.

• Perform break/fix support for laptops, desktops, monitors, docking stations, printers, and other end-user equipment.

• Provide both remote and hands‑on technical support to ensure timely issue resolution.

• Image, configure, deploy, and refresh desktop and laptop systems according to company standards.

• Support employee onboarding and offboarding activities, including workstation setup, equipment provisioning, account support, and asset recovery.

Required Qualifications

• 2+ years of experience in desktop support, help desk, or end‑user services environments.

• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.

• Experience working within a ticketing system and managing incidents through resolution.

• Hands‑on experience with device deployment, imaging, and hardware break/fix support.

• Knowledge of Microsoft Office 365 and common enterprise applications.

• Experience supporting laptops, desktops, printers, mobile devices, and conferencing equipment.

Additional Skills & Qualifications

Must be able to be onsite as needed. 6 month contract+

Job Type & Location

This is a Contract position based out of Elkridge, MD.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Elkridge,MD.

Application Deadline

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess application and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.