Information Technology Support Technician

M2S Group; Nekoosa (WI); On-site; USD 52,000 - 74,000; Full time

Job summary

M2S Group in Wisconsin, USA is seeking a dependable IT team resource focused on day-to-day end-user support across our infrastructure. The role requires a strong degree of technical and communication skills as well as the ability to learn our business processes.

You will be the initial contact for computer and system concerns, configure and deploy equipment, manage AD and O365 accounts, and contribute to security patching and documentation.

Qualifications

• Provide first-point IT helpdesk support for end users.
• Troubleshoot hardware, software, and network issues.
• Configure and deploy equipment including laptops, desktops, tablets.
• Manage user accounts in AD and Office 365.
• Maintain security patches and documentation.

Responsibilities

• Keep software/firmware updated with security patches.
• Troubleshoot network and security issues with IT staff.
• Assist local and remote end users with computer questions and needs.
• Respond to emergency support after hours.
• Prepare technical documentation and reports.
• Work in a manufacturing plant environment.
• Work with virtual environments.

Skills

End-user support

Technical troubleshooting

Communication skills

On-call support

Tools

Active Directory

Office 365

VPN

Job description

Be a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure.The initiatives and duties of this role requires a strong degree of technical and communication skills as well as the ability to learn new systems and build a strong understanding of our business processes.

Objectives:

• Act as the initial point of contact for all computer and system related concerns.
• Prioritize and troubleshoot IT helpdesk requests received via phone and email.
• Configure and deploy equipment as required. This includes laptops, desktops, telephones, and tablets.
• Perform user account setup and administration on all applicable system platforms included AD and O365.
• Follow best practices while administrating File and Print Servers.
• Basic understanding and troubleshooting of local and wide area networks. (LAN, WAN)
• Monitor IT security risks as assigned and **escalate** concerns as applicable.
• Work with venders to troubleshoot and resolve miscellaneous systems and software issues.
• Create and uphold documentation pertaining to software installation and configuration.
• Be the local onsite IT support presence and be available for occasional travel to remote sites.
• Become a member of the IT department’s after-hours on-call rotation and provide emergency after-hours support when needed.

Responsibilities:

• Ensure software and firmware versions are kept up to date with latest security patches.
• Work directly with IT staff while troubleshooting network and security issues.
• Assist local and remote end users with computer questions and needs.
• Respond to emergency support request during and after hours.
• Prepare technical documentation and reports.
• Work in a manufacturing plant environment.
• Working knowledge and experience with virtual environments.

Other Responsibilities:

• Ability to travel to remote sites on an as needed basis.