IT Support Technician

E-Solutions INC; Duarte (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

E-Solutions INC is seeking an IT Support Technician II to keep end-user devices running smoothly in Duarte, CA. You will diagnose issues on laptops and desktops, document fixes, and help keep our environment stable.

You’ll collaborate with security, identity, engineering, and IT teams, follow runbooks, and support software installs, imaging, and device retirement while delivering solid customer service to end users.

Qualifications

• Experience with Windows and Microsoft endpoint technologies.
• Familiarity with ITSM tools (e.g., ServiceNow or similar ticketing systems).
• Strong written documentation skills.
• Comfortable following established runbooks/SOPs and escalating with full technical detail when needed.
• Solid customer service instincts you'll be working directly with end users.

Responsibilities

• Investigate tickets, device data, and user feedback to find root causes not just quick fixes.
• Support device setup, software installs, image validation, access requests, and retiring old equipment.
• Write clear documentation: requirements, test steps, runbooks, and handoff notes.
• Work with security, identity, engineering, and other IT teams when issues cross departments.
• Track ticket trends and device performance, and flag where things need attention.

Skills

Windows endpoints

ITSM tools

Documentation

Runbooks/SOPs

Customer service

Tools

ServiceNow

Job description

IT Support Technician II (Field Services)

Location: Duarte, CA

About the Role

We're looking for an IT Support Technician II to keep our end-user devices running smoothly and our people productive. You'll work hands-on with laptops, desktops, and endpoint software diagnosing issues, spotting patterns before they become bigger problems, and making sure fixes are documented well enough that the next person doesn't have to start from scratch.

This is a great fit for someone who already has solid IT support fundamentals and wants to grow into more complex systems and cross-team coordination work.

What You'll Do

• Investigate tickets, device data, and user feedback to find root causes not just quick fixes
• Support device setup, software installs, image validation, access requests, and retiring old equipment
• Write clear documentation: requirements, test steps, runbooks, and handoff notes
• Work with security, identity, engineering, and other IT teams when issues cross departments
• Track ticket trends and device performance, and flag where things need attention

Required Qualifications

• Experience with Windows and Microsoft endpoint technologies
• Familiarity with ITSM tools (e.g., ServiceNow or similar ticketing systems)
• Strong written documentation skills
• Comfortable following established runbooks/SOPs and escalating with full technical detail when needed
• Solid customer service instincts you'll be working directly with end users

Preferred Qualifications

• Prior experience in endpoint lifecycle management or device imaging
• Exposure to identity/access management workflows
• CompTIA A+ / Network+ or equivalent certification
• Experience contributing to root-cause or trend analysis reports

E-Solutions is an equal opportunity employer. We do not discriminate based on protected characteristics. EEO/AA/M/F/Vet/Disability.