IT SUPPORT SPECIALIST

Jackson Automotive Group Inc; Georgia; On-site; USD 45,000 - 60,000; Full time

Job summary

Jackson Automotive Group Inc is seeking an Onsite General IT Support specialist in Georgia. The role focuses on ensuring that employees can efficiently use software and hardware to complete their daily tasks.

Responsibilities include generating sign ins for new hires, troubleshooting network printers, and resolving support requests. Ideal candidates will have over 1 year of IT support experience and strong problem-solving skills.

CompTIA certification and automotive industry experience are beneficial.

Qualifications

• High-level knowledge of commonly used software, hardware, and applications.
• Strong oral and written communication skills.
• 1+ years of IT support experience required.

Responsibilities

• Generate sign ins for new hires during onboarding.
• Troubleshoot network printers and resolve IT support requests.
• Install new software and drivers as needed.

Skills

High-level knowledge of software and hardware

Strong oral communication skills

Demonstrated written communication skills

Analytical and problem-solving skills

Time management skills

Multitasking skills

Observational skills

Customer service skills

Job description

Description

The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include:

• Generating sign ins for new hires during the onboarding process
• Adding/removing and maintaining GoTo VOIP system
• Troubleshooting Network Printers
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Requirements

Skills and Qualifications

• High-level knowledge of commonly used software, hardware, and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers

Experience and Requirements

• 1 + Years of IT support experience (Required)
• CompTIA certification is a plus
• Automotive Industry is a plus
• Ability to pass a criminal background check and drug test