IT support technician

Sticker Mule; City of Amsterdam (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with 4% match

Health & dental insurance

Four weeks paid vacation

Signing bonus

Job summary

Sticker Mule in New York is seeking an IT Support Technician to maintain hardware and software across onsite and remote devices, including Apple products, Windows PCs, servers, networking gear, and factory equipment.

You will set up user accounts, provide on-site end-user support, manage manufacturing devices, and document requests in Asana. Requires 1–3 years IT experience, associate degree or IT certs, and proficiency with VMware, Mac OS, Windows, Linux, networking, and Google Workspace.

Qualifications

• Associate degree or IT certifications in information systems or equivalent.
• 1–3 years of IT experience.
• Strong troubleshooting and support methodologies.
• Experience with VMware, Mac OS, Chrome OS, Windows 10/11, Linux, and Windows Server.
• Solid TCP/IP, DNS, DHCP, wired and wireless networking knowledge.
• Experience with Google Workspace and SaaS-based apps.
• Experience with computer-driven manufacturing equipment.

Responsibilities

• Set up new hire user accounts and deactivations.
• Provide on-site end-user support for remote employees.
• Install and maintain IT equipment including Mac/PC/Chromebook and factory devices.
• Record, update, and escalate requests using Asana.
• Assist with installation and maintenance of manufacturing equipment.
• Perform other duties to support manufacturing and remote teams.

Skills

IT support

Networking concepts

Troubleshooting

Manufacturing equipment

End-user support

Education

Associate degree or IT certs

Tools

VMware

Mac OS

Chrome OS

Windows 10/11

Linux

Windows Server

Google Workspace

Job description

About Sticker Mule

Sticker Mule is the Internet's most "kick ass" brand. We are privately-owned, profitable, and powered by a globally distributed team who cares deeply about delivering a great customer experience at the highest standards. Our team operates from 17 countries, and we're always looking for more exceptional team members.

Job description

The onsite position reports to our IT Manager, supports our onsite and offsite employees, and maintains hardware and software, including Apple Products, Windows PCs, servers, networking equipment, and computer-driven manufacturing equipment.

Work performed

1. Performs setup of new hire user accounts and deactivations.
2. Provides end-user support onsite for remote employees.
3. Installs, troubleshoots and maintains new IT equipment, including Mac/PC/Chromebook devices and peripheral devices related to factory infrastructure.
4. Records, updates, and escalates requests using the Asana task system.
5. Assists with the installation and maintenance of computer-driven manufacturing equipment.
6. Other duties as requested to support our manufacturing and remote departments.

Requirements

1. Associate's degree in information systems and/or IT certifications (Cisco, Microsoft, and Google) in information systems or equivalent work background.
2. 1-3 Years of IT experience.
3. Strong understanding of computer support methodologies and troubleshooting.
4. Strong experience with VMWare, Mac OS, Chrome OS, Windows 10/11, Linux, and Windows Server products.
5. Solid understanding of TCP/IP, DNS, DHCP, Wired and Wireless networking.
6. Experience with Google Workspace and supporting SaaS-based software applications.
7. Experience with computer-driven manufacturing equipment

Compensation

1. $25.75-$27.50 based on experience
2. 401k plan with 4% employer match
3. Health & dental insurance
4. Four weeks paid vacation
5. Signing bonus