IT SUPPORT TECHNICIAN

groupeseb; California (MO); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Retirement Plan with company 
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Company-Paid Life Insurance

Paid Holidays

Employee Discounts

Total Rewards program

Job summary

Groupe SEB in Montebello is seeking an experienced IT professional to administer our professional IT infrastructure, including email, remote access, security, and network services. You will drive IT projects, manage purchases, and support diverse systems across the organization.

The role requires strong communication, 7+ years of help desk support and 3+ years in IT systems administration, with expertise in Office 365, Active Directory, and configuration management tools.

Qualifications

• 7+ years of help desk support.
• 3+ years of IT systems administration.
• Strong communication and multitasking skills.

Responsibilities

• Administration of all SEB Professional IT infrastructures including email traffic, remote access and security, WAN & LAN, Telephony System and Cell Phones.
• Initiate and complete IT infrastructure projects.
• Submit IT purchasing and expenses for approval.
• Provide feedback for continuous improvement of IT infrastructure.
• Execute IT methods to efficiently meet objectives.
• Provide support and troubleshooting for all IT-related issues.
• Ensure that all company assets are maintained responsibly.
• Work with other IT Team Members to implement internal systems.
• Document all technical work and enhance existing documentation.

Skills

Office 365

Active Directory

Group Policies

SCCM

WSUS

PowerShell

Helpdesk

ITIL

Education

Bachelor’s degree in IT

Tools

SCCM

WSUS

Job description

A Place Where People Matter.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. Join us in delivering exceptional coffee experiences worldwide.

Primary Purpose:

We are dedicated to developing and supporting technologies that enable the business units to deliver cost-effective, secure, and quality services to the company and customers in a fiscally responsible and proactive manner.

What You’ll Do:

• Administration of all SEB Professional IT infrastructures including email traffic, remote access and security, WAN & LAN, Telephony System and Cell Phones.

• Initiate and see through to completion the necessary IT infrastructure projects.

• Submit IT purchasing and expenses for approval.

• Provide feedback for continuous improvement of IT infrastructure.

• Execute IT methods to efficiently meet objectives.

• Provide support and troubleshooting for all IT-related issues.

• Ensure that all company assets are maintained responsibly.

• Work with other IT Team Members to implement internal systems.

• Document all technical work and enhance existing documentation.

What You'll Need:

• Minimum of 7 Years of help desk support and 3 Years of IT Systems Administration.

• Highly organized, Excellent Communication skills, Team player, and close attention to detail, with excellent multitasking skills.

• Customer-focused with Excellent Customer Service Skills.

• Foundation knowledge of Office 365 plans, service descriptions, and features.
• Administration and troubleshooting in the following areas:

  • Office 365 architecture

  • Server and Workstation Administration

  • Active Directory

  • Group Policies

  • Patching with WSUS

  • SCCM

  • Software Deploy/Inventory

  • Hardware and Inventory Management

  • Server and Application Alerting System

  • Helpdesk Ticketing System

  • Knowledge of ITIL Best Practices (Preferred)

  • PowerShell (Preferred)

Salary Range:

$65,000 - $75,000

Physical Requirements:

• Standing, walking, and sitting at a desk.

• Heavy computer and phone use.

• 10% of work is in a Manufacturing Environment with a high noise level, and employees, when working in that area, will be required to wear PPE.

• The employee must frequently lift and/or move up to 25 lbs. Occasionally lift and/or move up to 50 lbs.

Overview:

• Type of employment: Full-time - Exempt
• Location: Montebello
• Workplace type: On-site

Pay and Benefits:

You will receive a competitive salary that recognizes your expertise and contribution to the team. In addition, we offer a comprehensive benefits package that includes:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution

• 401(k) Retirement Plan with company match to help you plan

• Company-Paid Life Insurance for added peace of mind

• 12 Paid Holidays to recharge and spend time with what matters most

• Additional Voluntary Benefits and Employee Discount Programs

• A Positive, Inclusive Work Culture that genuinely values work-life balance

We offer aTotal Rewards packagethat includes market-aligned pay and incentives as well as a diverse benefit offering tosupport our employees' physical, emotional, and financial well-being.

In addition, we offer a fun and collaborative work environment where your ideas will be heard, and your contributions will be valued. Don't miss this opportunity to join a dynamic team and take your career to the next level.

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see "Know Your Rights: Workplace Discrimination is Illegal" Poster

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]
• Groupe SEB invites any applicant and/or employee to review the Company's written Affimative Action Plan. This plan is available for inspection upon request by contacting [e-mail]