AFTER SALES AND SERVICE SUPERVISOR

groupeseb; New Jersey; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401k Retirement Plan

Paid Time Off

Flexible work arrangements

Continuing education opportunities

Employee discounts

Wellness incentives

Casual dress code

Work-life balance

Job summary

Groupe SEB is seeking an After Sales & Service Supervisor to support CSS operations including returns processing, planning, and salvage. You will supervise floor activity, manage WIP and inventory, ensure quality, and lead continuous improvement initiatives.

Responsibilities include training staff, enforcing safety, preparing data for the CSS Operations Manager, and maintaining strong employee relations. The role offers a hybrid work arrangement in a dynamic environment.

Qualifications

• Prior supervisory experience in a manufacturing setting.
• Experience with planning or MRP.
• MS Office/PC proficiency.

Responsibilities

• Plan daily work activities and efficiently execute them.
• Help manage and control SLOB inventory.
• Assure quality and accuracy of all work activities.
• Maintain inventory accuracy and appropriate level of WIP inventory.
• Manage and train employees.
• Promote and implement continuous improvement.
• Ensure paperwork is correctly filled out for data entry.
• Enforce discipline and safety on the floor.
• Achieve good employee relations.
• Identify product quality issues.
• Maintain compliance with quality, safety, and environmental certifications.
• Communicate data to the CSS Operations Manager.
• Supervise in the manager's absence.

Skills

Supervisory experience

Manufacturing planning

MRP experience

MS Office

Education

Post High School Degree

Tools

Warehouse Management System

Forklift certification

Job description

Background & Purpose of the Job:

The After Sales & Service Supervisor or CSS Operations Supervisor is to assist the operations manager with all CSS operations relating to product returns processing, planning & supply, product salvage, and quality feedback.The main objectives of this position are:

• Effectively managing all floor operations, planning, and supply


• Maintaining a minimum 100% efficiency


• Achieving maximum product salvage from returns and recycling of scrap


• Accurate testing of returns and recording of fault codes


• Controlling WIP inventory and general inventory accuracy


• Identifying product quality issues for improvement


• Generating reports as needed

Who You Are & What You'll Do:

• Plan and efficiently execute daily work activities


• Help manage and control SLOB inventory


• Assure the quality and accuracy of all work activities


• Maintain inventory accuracy and an appropriate level of WIP inventory


• Managing and training employees


• Promote and implement continuous improvement


• Assure that all paperwork is correctly filled out and submitted to the office for data entry


• Enforcing discipline and safety on the floor


• Achieving good employee relations


• Identifying product quality issues


• Develop and promote continual improvement by maintaining compliance with quality, safety, and environmental certifications.


• Communication activities and regular data to the CSS Operations Manager


• Supervise activities in the absence of the manager

What You'll Need to Succeed:

Work Experience

• Previous Supervisory experience in a manufacturing setting. Previous planning and or MRP experience. MS Office/PC proficiency

Education:

• Post High School Degree in a related area (or proven job experience)

Personal characteristics:

• Responsible; People oriented; Team player; Leader; Organized; Dependable; Decisive; Motivated; Proactive; Problem solving skills; Technical aptitude

Additional / Optional Skills:

• Bilingual Spanish a plus. Warehouse Management System experience. Certified forklift driver.

You will receive a competitive salary that recognizes your expertise and contribution to the team. In addition, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance


• 401(k) retirement plan with company match


• Paid time off and holidays


• Flexible work arrangements


• Continuing education opportunities


• Employee discounts on company products/services


• Wellness incentives


• Casual dress code


• Positive work culture that values work-life balance

Salary Range: $60,000 to $65,000 commensurate with experience.

In addition to a competitive salary and benefits package, we offer a fun and collaborative work environment where your ideas will be heard and your contributions will be valued. Don't miss this opportunity to join a dynamic team and take your career to the next level.

#LI-Hybrid

#LI-BA1

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see \"Know Your Rights: Workplace Discrimination is Illegal\" Poster

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]


• Groupe SEB invites any applicant and/or employee to review the Company's written Affi ... The plan is available for inspection upon request by contacting [e-mail]