REGIONAL SERVICE DELIVERY MANAGER

Groupe SEB; Irvine (CA); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Retirement Plan with company

Company‑Paid Life Insurance

12 Paid Holidays

Additional Voluntary Benefits

Inclusive Work Culture

Job summary

Groupe SEB North America is seeking a Regional Service Delivery Manager to oversee daily regional operations, manage vendor and client relationships, and drive financial performance. This working manager role collaborates with sales, admin support, and regional teams to meet KPIs and deliver excellent service.

You will develop strategies, negotiate contracts, and implement best practices across the region while maintaining a strong focus on customer satisfaction in a remote work setting.

Qualifications

• Ability to manage third-party vendors.
• Strong contract negotiation and interpretation.
• Excellent verbal and written communication.
• Demonstrated business development skills.
• Must have a valid driver's license.

Responsibilities

• Lead operational efforts for local market including vendor relations and customer service.
• Act as a working manager interfacing with sales and regional management.
• Develop relationships with key customers and vendors.
• Ensure regional service partners are trained and meet KPIs.
• Negotiate local contracts and explore new markets.
• Develop and implement best practices for the region.
• Write and implement processes and policies where needed.
• Provide excellent customer service to support the sales team.

Skills

Vendor management

Contract negotiation

Communication skills

Customer service

Business development

Driver's license

Job description

• Job Type : Permanent contract | Full-time
• City : Texas
• Minimum annual compensation : 85000
• Maximum annual compensation : 95000

Join Groupe SEB and contribute to better living around the world!

As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands – Tefal, Seb, Rowenta, Moulinex, Krups, and many more – present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.

Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

A Place Where People Matter.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet’s, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose:

As the Regional Service Delivery Manager, you will be responsible for overseeing the daily operations of our business in the region and ensuring that our goals and objectives are met. You will be responsible for developing and maintaining strong relationships with internal and external stakeholders, managing the financial and operational performance of the region, and collaborating with other departments to ensure that our operations are running smoothly. You will also be responsible for setting and achieving challenging targets and implementing effective strategies in order to maximize the region's success. If you're looking to take on a challenging role that will allow you to make a real impact, this is the job for you.

What You’ll Do:

Leading the operational efforts for local market. Specific areas include vendor relations, customer service, equipment maintenance processes and procedures, safety program, contracts, and project coordination.

This is a “working manager” leadership position.

Interfacing with sales, administrative support, vendors and regional management to best serve our clients and our company.

Develop relationships with key customers and vendors.

Manage regional service partners to ensure up-to-date training and skills and SLA’s (service level agreements) are met to established KPI’s. Negotiate local contracts and contracts in new markets.

Develop strategies and tactics for identifying and implementing “best practices” for the region.

Write, review and implement processes and policies where needed.

Provide excellent customer service and meet or exceed customer expectations to assist the sales team in displacing the competition.

What You'll Need:

Ability to effectively manage third-party vendors.

Effectively negotiate and interpret contracts.

Effectively present information and respond to questions from groups of employees, managers, and customers.

Excellent verbal and written communication skills.

Demonstrated Business Development skills.

Must have a valid driver’s license.

Physical Requirements:

Standing, Walking

Working in a cold or hot environment

Ability to Lift up to 50lbs occasionally

What We Offer:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match to help you plan
• Company‑Paid Life Insurance for added peace of mind
• 12 Paid Holidays to recharge and spend time with what matters most
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive Work Culture that genuinely values work‑life balance

Salary Range:

$85,000 - 90,000

Overview:

Type of employment: Full-time – Exempt

• Location: Ideally Midwest
• Workplace type: Remote

#LI-BA1

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see “Know Your Rights: Workplace Discrimination is Illegal” Poster

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]
• Groupe SEB invites any applicant and/or employee to review the Company’s written Affin