IT SUPPORT TECHNICIAN

Groupe SEB USA; Montebello (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Life Insurance

Paid holidays

Employee discounts

Positive work culture

Job summary

Groupe SEB USA in Montebello is seeking an experienced IT Systems Administrator/Help Desk professional to support and secure our on-site IT infrastructure including Office 365, AD, and SCCM.

You will manage email traffic, remote access, security, and hardware; lead infrastructure projects; handle purchases; and continually improve IT services. Excellent communication and customer-service skills required.

Qualifications

• 7+ years of help desk support experience.
• 3+ years of IT Systems Administration.
• Highly organized with excellent communication and teamwork.
• Customer-focused with strong service orientation.
• Foundation knowledge of Office 365 plans, service descriptions, and features.
• Experience in Office 365 architecture, AD, Group Policies, SCCM, WSUS, and patching.

Responsibilities

• Administration of all SEB Professional IT infrastructures including email traffic, remote access and security, WAN & LAN, Telephony System and Cell Phones.
• Initiate and complete necessary IT infrastructure projects.
• Submit IT purchasing and expenses for approval.
• Provide feedback for continuous improvement of IT infrastructure.
• Execute IT methods to efficiently meet objectives.
• Provide support and troubleshooting for all IT-related issues.
• Ensure that all company assets are maintained responsibly.
• Work with other IT Team Members to implement internal systems.
• Document all technical work and enhance existing documentation.

Skills

Help desk support

IT Systems Administration

Office 365

Customer service

Communication

PowerShell

Team player

Tools

Active Directory

Group Policies

SCCM

WSUS

Server/Workstation Administration

Job description

A Place Where People Matter.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. Join us in delivering exceptional coffee experiences worldwide.

Primary Purpose:

We are dedicated to developing and supporting technologies that enable the business units to deliver cost-effective, secure, and quality services to the company and customers in a fiscally responsible and proactive manner.

What You'll Do:

• Administration of all SEB Professional IT infrastructures including email traffic, remote access and security, WAN & LAN, Telephony System and Cell Phones.

• Initiate and see through to completion the necessary IT infrastructure projects.

• Submit IT purchasing and expenses for approval.

• Provide feedback for continuous improvement of IT infrastructure.

• Execute IT methods to efficiently meet objectives.

• Provide support and troubleshooting for all IT-related issues.

• Ensure that all company assets are maintained responsibly.

• Work with other IT Team Members to implement internal systems.

• Document all technical work and enhance existing documentation.

What You'll Need:

• Minimum of 7 Years of help desk support and 3 Years of IT Systems Administration.

• Highly organized, Excellent Communication skills, Team player, and close attention to detail, with excellent multitasking skills.

• Customer-focused with Excellent Customer Service Skills.

• Foundation knowledge of Office 365 plans, service descriptions, and features.
• Administration and troubleshooting in the following areas:

  • Office 365 architecture

  • Server and Workstation Administration

  • Active Directory

  • Group Policies

  • Patching with WSUS

  • SCCM

  • Software Deploy/Inventory

  • Hardware and Inventory Management

  • Server and Application Alerting System

  • Helpdesk Ticketing System

  • Knowledge of ITIL Best Practices (Preferred)

  • PowerShell (Preferred)

Salary Range: $65,000 - $75,000

Physical Requirements:

• Standing, walking, and sitting at a desk.

• Heavy computer and phone use.

• 10% of work is in a Manufacturing Environment with a high noise level, and employees, when working in that area, will be required to wear PPE.

• The employee must frequently lift and/or move up to 25 lbs. Occasionally lift and/or move up to 50 lbs.

Overview:

• Type of employment: Full-time -Exempt
• Location: Montebello
• Workplace type: On-site

Pay and Benefits:

You will receive a competitive salary that recognizes your expertise and contribution to the team. In addition, we offer a comprehensive benefits package that includes:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution

• 401(k) Retirement Plan with company match to help you plan

• CompanyPaid Life Insurance for added peace of mind

• 12 Paid Holidays to recharge and spend time with what matters most

• Additional Voluntary Benefits and Employee Discount Programs

• A Positive, Inclusive Work Culture that genuinely values worklife balance

We offer a Total Rewards package that includes market-aligned pay and incentives as well as a diverse benefit offering to support our employees' physical, emotional, and financial well-being.

In addition, we offer a fun and collaborative work environment where your ideas will be heard, and your contributions will be valued. Don't miss this opportunity to join a dynamic team and take your career to the next level.

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see "Know Your Rights: Workplace Discrimination is Illegal" Poster

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]
• Groupe SEB invites any applicant and/or employee to review the Company's written Affiative Action Plan. This plan is available for inspection upon request by contacting [e-mail]

Additional Information

• Duration (if applicable): Non Applicable
• Job Type: Permanent contract
• City: Montebello

• Join Groupe SEB and contribute to better living around the world!

  As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands - Tefal, Seb, Rowenta, Moulinex, Krups, and many more - present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.

  Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

• Schedule: Full-time
• Minimum annual compensation (individual bonuses included): 65000
• Maximum annual compensation (individual bonuses included): 75000