FIELD TECHNICIAN

groupeseb; California (MO); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life insurance

12 paid holidays

Employee discounts

Inclusive work culture

Job summary

SEB Professional North America is seeking a Field Service Technician to install, maintain, and repair coffee equipment at customer sites. You will travel to various locations, perform maintenance, document activities, and train users while ensuring safety and quality standards are met.

Successful candidates will have a high school diploma or equivalent, strong technical knowledge, and the ability to read schematics.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.

Responsibilities

• Install, maintain, and troubleshoot equipment in field at customer locations.
• Perform regular maintenance and repairs to ensure proper operation.
• Record detailed reports of all field service activities.
• Provide customer support including coordination of arrival and training.

Skills

Problem-solving

Communication

Independent work

Time management

Education

High school diploma or equivalent

Technical certification preferred

Tools

Multimeter

Diagnostic tools

Microsoft Office

Job description

A Place Where People Matter.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet’s, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose:

This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company.

What You’ll Do:

• Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
• Ensure proper operation of equipment by performing regular maintenance and repair activities
• Record detailed reports of all field service activities
• Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
• Perform quality assurance tests and inspections
• Follow safety procedures and regulations
• Perform pre- and post-job inspections of equipment
• Maintain accurate and up-to-date records of maintenance activities
• Troubleshoot and repair systems in accordance with manufacturer’s service standards
• Develop and implement a customized preventative maintenance plan based on assessment of customer’s site, volume, and needs
• Regular communication with administration and field service team

What You'll Need:

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and(electrical and hydraulic)schematics
• Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for interacting with clients and team members.
• Ability to work independently and manage time effectively.
• Valid driver's license and a clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Familiarity with safety protocols and procedures.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to maintain accurate records and documentation.
• Strong customer service orientation.

Physical Requirements:

• Retail foodservice location that requires basic knowledge of the food and safety and food hygiene
• Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends)
• Repetitive lifting of up to 75 pounds

What We Offer:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match to help you plan
• Company‑Paid Life Insurance for added peace of mind
• 12 Paid Holidays to recharge and spend time with what matters most
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive Work Culture that genuinely values work‑life balance

Hourly Rate: $25 + Cost of living based on city

Overview:

• Type of employment: Full-time – non-exempt
• Location: Based in Atlanta
• Workplace type: On-site at customers' businesses / Travel / Opportunity to travel to different states on a project basis

If you’re looking for an opportunity to make an impact, grow your career, and join a dynamic, collaborative team, SEB Professional North America is the place for you. Apply today and take the next step in your career journey.

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see “Know Your Rights: Workplace Discrimination is Illegal” Poster

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]
• Groupe SEB invites any applicant and/or employee to review the Company’s written Aff…