IT Support Tech II – Growth, On-Call & Customer-Focused

RiseMe; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Heartland Business Systems is seeking an IT Service Specialist to provide desktop, application, and basic server and network support within our managed services team. You will handle ticket alerts, monitor requests, and respond according to SLA, while assisting customers and colleagues.

The role includes after-hours on-call on a rotation and requires strong customer service skills. Responsibilities include proactive maintenance, network and security appliance oversight, and collaboration with

Qualifications

• 3+ years’ experience in IT service role, systems administration, and network administration.
• Associate degree in technology or equivalent experience.
• Customer service-oriented skillset.
• Advanced knowledge of Microsoft Windows Operating System.
• Basic knowledge of network printing.
• Basic knowledge of Antivirus software packages.
• Basic knowledge of core server administration within Microsoft Windows Server.
• Basic knowledge of Mac OS.
• Basic knowledge of mobile operating systems: iOS and Android.

Responsibilities

• Respond to auto-generated ticket alerts (critical and non-critical).
• Monitor and work tickets in the ticket system for client requests.
• Acknowledge and respond to tickets per Managed Services SLA.
• Be part of a phone queue for client call-ins.
• Review monthly client reports and provide resolutions based on reports.

Skills

Customer service

Windows OS

Network basics

Server administration

Team player

Education

Associate degree in technology

Experience combined with education

Tools

Ticket system

Remote support

Job description

Heartland Business Systems is seeking an IT Service Specialist to provide desktop, application, and basic server and network support within our managed services team. You will handle ticket alerts, monitor requests, and respond according to SLA, while assisting customers and colleagues.

The role includes after-hours on-call on a rotation and requires strong customer service skills. Responsibilities include proactive maintenance, network and security appliance oversight, and collaboration with