IT Support Tech I: First-Line Helpdesk (Onsite)

Bay Area Hospital; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Bay Area Hospital IT is seeking an IT Support Tech I to serve as the initial contact for staff, providing tier 1 helpdesk assistance onsite and remotely. You will work with the Service Desk to resolve issues, perform basic maintenance tasks, and escalates when needed.

The role requires solid customer service and familiarity with Windows, Office, and printer basics, with training opportunities and growth within the department.

Qualifications

• Associate degree or equivalent preferred.
• CompTIA+ certificate preferred.
• One year of helpdesk experience preferred or equivalent.

Responsibilities

• Provides first line response for users requiring assistance with IS equipment and systems.
• Assists with password resets for AD integrated systems and other hospital systems.
• Inputs, assigns, and tracks work orders and support tickets.
• Monitors systems and voicemail/email for issues; logs activities.
• Creates documentation and trains others as needed.

Skills

Customer service

Windows OS

MS Office Suite

MS Edge

Troubleshooting

Documentation

Communication

Education

Associate degree or equivalent

CompTIA+ certificate

Job description

Bay Area Hospital IT is seeking an IT Support Tech I to serve as the initial contact for staff, providing tier 1 helpdesk assistance onsite and remotely. You will work with the Service Desk to resolve issues, perform basic maintenance tasks, and escalates when needed.

The role requires solid customer service and familiarity with Windows, Office, and printer basics, with training opportunities and growth within the department.