IT Support Tech I

Wayne-Finger Lakes BOCES; Village of Newark (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Wayne-Finger Lakes BOCES is seeking an IT Support Tech I to deliver technical support, maintenance, and installation for desktop and mobile devices, ensuring timely problem resolution. The role operates under supervision, with no staff supervision, and involves related duties as required.

Candidates must meet one of several minimum qualifications, including an Associate’s Degree in a tech field or comparable experience, and will contact Debra Luna for inquiries at [e-mail].

Qualifications

• Possession of an Associate’s Degree, or higher, in Computer Science, Engineering Technology or a related field; OR
• Associate’s Degree PLUS twelve (12) college credits in Computer Science, Engineering Technology, or a related field; OR
• Graduation from high school or possession of a high school equivalency diploma AND two (2) years of full time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and maintenance of personal computers or mobile devices AND the resolution of software and hardware problems pertaining to these devices; OR
• An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above.

Responsibilities

• Provide technical support including maintenance and installation for desktop and mobile device software and hardware.
• Analyze and resolve problems related to desktop and mobile devices.
• Work under the supervision of a higher staff member; no supervisory responsibilities within this role.

Skills

Desktop support

Troubleshooting hardware

Troubleshooting software

Education

Associate’s Degree in Computer Science, Engineering Technology, or related field

Associate’s Degree + twelve college credits in related field

High school diploma + 2 years experience in PC/mobile support

Equivalent combination of training and experience

Job description

Job Description: This involves providing technical support including maintenance and installation for desktop and mobile device software and hardware. The incumbent must analyze and resolve problems relating to the above statement. Work is performed under the general supervision of a higher staff member. Supervision over the work of others is not a responsibility of this position. Does related work as required.

If you have questions, please contact Debra Luna 315-332-7289 or [e-mail]

The Civil Service title, description, and required qualifications can be found here: IT Support Tech I

Minimum Qualifications:

EITHER:

• 1. Possession of an Associate’s Degree, or higher, in Computer Science, Engineering Technology or a related field; OR
• 2. Possession of an Associate’s Degree PLUS twelve (12) college credits in Computer Science, Engineering Technology, or a related field; OR
• 3. Graduation from high school or possession of a high school equivalency diploma AND two (2) years of full time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and maintenance of personal computers or mobile devices AND the resolution of software and hardware problems pertaining to these devices; OR
• 4. An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above.