IT Support Tech – End-User & Helpdesk (Temp)

Terumo Medical Corporation; New Jersey; On-site; USD 52,000 - 70,000; Full time

Job summary

Terumo Medical Corporation, located in Somerset, NJ, is seeking an IT Support Specialist (temporary) to administer and support the enterprise user community. The role covers helpdesk support, asset management, and end-user technology deployment including desktops, mobile devices, and peripherals.

It requires strong customer service, communication, and troubleshooting skills. Responsibilities include managing service requests, user accounts, and onboarding, plus providing user training and

Qualifications

• Associate or equivalent technical degree required; bachelor’s preferred.
• Minimum 2 years’ experience in computer operations with systems in use.
• Proficiency with Windows-based PC and MS Office applications.
• General networking knowledge (Ethernet, Wi-Fi).
• Active Directory experience preferred.

Responsibilities

• Answer phones and monitor email and web queues for service requests.
• Enter tickets in Service Desk software and prioritize/curge information.
• Set up and administer accounts in Active Directory for users and devices.
• Deliver New Hire IT Orientation to ensure access works.
• Troubleshoot and resolve PC hardware/software, printers, RF terminals, scanners and other end-user devices.
• Provide first-level application support and training to users.

Skills

Customer service

Troubleshooting

Communication skills

Time management

Teamwork

Education

Associate’s degree or equivalent

Bachelor’s degree preferred

Tools

Windows OS

MS Office

MS Exchange

Active Directory

Job description

Terumo Medical Corporation, located in Somerset, NJ, is seeking an IT Support Specialist (temporary) to administer and support the enterprise user community. The role covers helpdesk support, asset management, and end-user technology deployment including desktops, mobile devices, and peripherals.

It requires strong customer service, communication, and troubleshooting skills. Responsibilities include managing service requests, user accounts, and onboarding, plus providing user training and