IT Support Tech

Mister Car Wash, Inc.; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Mister Car Wash, Inc. is seeking an IT Support Tech to deliver Tier 1–2 support for internal users across multiple sites in Florida. The role includes troubleshooting hardware and software, configuring desktops and peripherals, and maintaining IT assets per company standards.

Ideal candidates have 2+ years IT support experience, strong customer service skills, and familiarity with Microsoft Office Suite and service desk platforms. Travel up to 25% may be required.

Qualifications

• High school diploma or GED required.
• Associate's degree in Information Technology or related field preferred.
• Minimum of 2 years IT support experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• CompTIA Fundamentals+ or CompTIA A+ or comparable preferred.

Responsibilities

• Provide Tier 1–2 IT support for internal users across multiple sites.
• Diagnose and troubleshoot hardware and software issues via the service desk.
• Build and configure desktops, laptops, and peripheral devices.
• Install updates, patches, and preventive maintenance of IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Develop and update technical documentation and user guides.

Skills

Customer service

Communication

Multi-tasking

Troubleshooting

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

Service desk software

Microsoft Office 365

Network troubleshooting

Job description

We're currently seeking an IT Support Tech to join our team!

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.

Documentation & Field Support:

• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required.
• Associate's degree in Information Technology or a related field preferred.

Experience:

• Minimum of 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications (preferred):
• CompTIA Fundamentals +/ CompTIA A + or Comparable.

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multi-task and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.