IT Support Tech

Globalchannelmanagement; Indianapolis (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Globalchannelmanagement seeks an IT Support Technician with 3+ years of experience to support our Indianapolis users. The role focuses on hardware, software, and cloud services, ensuring smooth daily operations.

You will diagnose issues across Windows, Mac, and mobile platforms and work with Infrastructure teams to resolve complex problems. The ideal candidate has strong user-focused communication skills, certifications in IT support, and a passion for improving the digital user experience

Qualifications

• Holds at least a High School Diploma or GED.
• Certifications in IT support (A+, Apple CSC, M365 Fundamentals) are preferred.
• Experience in customer service and translating technical content for non-technical users.

Responsibilities

• Assist with setup, configuration, and use of computer hardware and software.
• Troubleshoot technical issues for end users and coordinate with Infrastructure teams.
• Improve digital user experience across the company by addressing end-user pain points.
• Maintain knowledge of Windows, Mac, iOS environments and O365 apps (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams).

Skills

Customer service

Communication skills

Troubleshooting

Windows

Mac OS

Education

High School Diploma/GED

Tools

CompTIA A+

Apple Certified Support Professional

Microsoft 365 Fundamentals

Microsoft Certified IT Professional

Azure

SharePoint

Teams

Job description

IT Support Tech needs 3 years' experience

• High School Diploma/GED.
• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
• Completed Microsoft 365 Fundamentals Certification
• Previous Customer Service experience
• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
• Basic understanding of multiple operating systems (Windows, Mac, iOS)
• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
• Expertise in Windows, MAC
• Use technical and customer experience to troubleshoot technical issues when they arise.
• Work with peers and customers to improve the digital user experience across company