IT Support Tech

Yochana; Hendersonville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Yochana in Hendersonville, NC is seeking an on-site IT Support Specialist to install, image, and support Windows desktops and laptops.

Responsibilities include imaging, remote desktop access, ticketing, end-user delivery, and following safety and documentation procedures; occasional travel to nearby sites and lifting up to 50 lbs.

Qualifications

• On-site IT support experience with Windows desktops and laptops.
• Familiar with imaging and deploying operating systems.
• Experience with remote desktop software and ticketing systems.
• Ability to lift up to 50 lbs and travel to nearby sites as needed.
• Adherence to ESD safety and documentation standards.

Responsibilities

• Provide on-site setup, imaging, and provisioning of PCs.
• Respond to P1/P2 incidents during off-hours on-call.
• Use ticketing system to document work and verify customer satisfaction.
• Move equipment using carts and transport to end-user sites.

Job description

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
• Travel to the Near By Site in case of a need (Mileage will be taken care).
• Work from Office on Daily (No WFH)
• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• Ability to move/lift/carry up 50 lbs of weight
• Safely move equipment point to point using wheeled carts and vehicles
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software and troubleshoot