IT Support & Systems Specialist – Entry Level

City of Clarksville; Clarksville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

The City of Clarksville is seeking an entry-level IT Support Technician to provide technical help desk assistance and problem solving for end-users. This role involves hardware/software troubleshooting, workstation setup, and supporting City Council meeting broadcasts.

Requires a high school diploma or GED; no experience required. CJIS and CompTIA A+ certs are required within six months of hire, plus a valid driver’s license.

Qualifications

• High school diploma or GED equivalent.
• No experience required.
• CJIS certification must be obtained within six months of hire.
• CompTIA A+ certification.
• Possession of a valid driver’s license.

Responsibilities

• Provides technical support to end-users by responding to questions regarding hardware and software malfunctions.
• Installs and troubleshoots hardware, software, and operating systems.
• Prepares and configures workstations including formatting and loading operating systems and running cable for new installations.
• Instructs students/staff on hardware and software use; recommends hardware and software for end-user needs.
• Sets up operating equipment for recording and streaming City Council meetings.
• Maintains records of activities and prepares operational reports.
• Performs other work as required.

Skills

Hardware basics

End-user support

Troubleshooting

Communication

Recordkeeping

Education

HS Diploma

CJIS cert

CompTIA A+

Job description

The City of Clarksville is seeking an entry-level IT Support Technician to provide technical help desk assistance and problem solving for end-users. This role involves hardware/software troubleshooting, workstation setup, and supporting City Council meeting broadcasts.

Requires a high school diploma or GED; no experience required. CJIS and CompTIA A+ certs are required within six months of hire, plus a valid driver’s license.