IT Support & Systems Administrator (In-Office, Atlanta)

EyeQ Monitoring; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

EyeQ Monitoring in Atlanta seeks an IT Support Administrator to keep technology running smoothly. You are the first contact for employee tech support, handling Tier 1 issues while managing Microsoft 365, Zoho, and networking equipment.

You will partner with our MSP and Director of Systems to improve processes, strengthen security, and support a growing technology environment in an in-office role at our Atlanta, GA location.

Qualifications

• Experience as IT Administrator, Systems Administrator, Help Desk Administrator, or similar IT support role.
• Strong experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Knowledge of networking fundamentals, including LAN, WAN, VPN, VLAN, and firewall technologies.
• Experience managing or supporting Ubiquiti (UniFi) networking equipment.
• Experience with help desk ticketing platforms, preferably Zoho Desk.
• Experience working with a Managed Service Provider (MSP).
• Strong troubleshooting skills for desktops, laptops, hardware, and office technology.
• Excellent customer service, communication, and problem-solving skills.
• Authorized to work in the United States.

Responsibilities

• Provide Tier 1 technical support for hardware, software, and connectivity issues.
• Manage, prioritize, and resolve Zoho Desk tickets based on business impact.
• Serve as the primary liaison between EyeQ and our MSP for Tier 2 and Tier 3 escalations.
• Troubleshoot and repair office technology, including printers, monitors, peripherals, and conference room equipment.
• Deliver outstanding customer service and timely issue resolution.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, licensing, and user management.
• Support Zoho applications and other business-critical software platforms.
• Manage employee onboarding and offboarding, including account provisioning, hardware deployment, and access management.
• Maintain user permissions and follow least-privilege security practices.
• Support networking infrastructure, including firewalls, switches, VPNs, VLANs, and UniFi wireless environments.
• Procure, image, deploy, and maintain laptops, accessories, and IT assets.
• Install and troubleshoot server hardware while assisting with system backups.
• Support routine SQL-related tasks in partnership with the MSP's database administrator.
• Partner with the Director of Systems to develop and improve IT policies and procedures.
• Maintain documentation and contribute to the IT knowledge base.
• Analyze support trends and recommend improvements to service delivery.
• Continue developing technical skills through certifications, training, and hands-on learning.

Skills

IT Administrator

Systems Administrator

Help Desk Administrator

Zoho Desk

Microsoft 365 Admin

Networking fundamentals

Ubiquiti UniFi

MSP collaboration

Customer service

On-site support

Authorized to work in US

Tools

Zoho Desk

Microsoft 365 Admin

UniFi networking

Job description

EyeQ Monitoring in Atlanta seeks an IT Support Administrator to keep technology running smoothly. You are the first contact for employee tech support, handling Tier 1 issues while managing Microsoft 365, Zoho, and networking equipment.

You will partner with our MSP and Director of Systems to improve processes, strengthen security, and support a growing technology environment in an in-office role at our Atlanta, GA location.