IT Support Administrator

EyeQ Monitoring; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

EyeQ Monitoring in Atlanta seeks an IT Support Administrator to keep technology running smoothly. You are the first contact for employee tech support, handling Tier 1 issues while managing Microsoft 365, Zoho, and networking equipment.

You will partner with our MSP and Director of Systems to improve processes, strengthen security, and support a growing technology environment in an in-office role at our Atlanta, GA location.

Qualifications

• Experience as IT Administrator, Systems Administrator, Help Desk Administrator, or similar IT support role.
• Strong experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Knowledge of networking fundamentals, including LAN, WAN, VPN, VLAN, and firewall technologies.
• Experience managing or supporting Ubiquiti (UniFi) networking equipment.
• Experience with help desk ticketing platforms, preferably Zoho Desk.
• Experience working with a Managed Service Provider (MSP).
• Strong troubleshooting skills for desktops, laptops, hardware, and office technology.
• Excellent customer service, communication, and problem-solving skills.
• Authorized to work in the United States.

Responsibilities

• Provide Tier 1 technical support for hardware, software, and connectivity issues.
• Manage, prioritize, and resolve Zoho Desk tickets based on business impact.
• Serve as the primary liaison between EyeQ and our MSP for Tier 2 and Tier 3 escalations.
• Troubleshoot and repair office technology, including printers, monitors, peripherals, and conference room equipment.
• Deliver outstanding customer service and timely issue resolution.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, licensing, and user management.
• Support Zoho applications and other business-critical software platforms.
• Manage employee onboarding and offboarding, including account provisioning, hardware deployment, and access management.
• Maintain user permissions and follow least-privilege security practices.
• Support networking infrastructure, including firewalls, switches, VPNs, VLANs, and UniFi wireless environments.
• Procure, image, deploy, and maintain laptops, accessories, and IT assets.
• Install and troubleshoot server hardware while assisting with system backups.
• Support routine SQL-related tasks in partnership with the MSP's database administrator.
• Partner with the Director of Systems to develop and improve IT policies and procedures.
• Maintain documentation and contribute to the IT knowledge base.
• Analyze support trends and recommend improvements to service delivery.
• Continue developing technical skills through certifications, training, and hands-on learning.

Skills

IT Administrator

Systems Administrator

Help Desk Administrator

Zoho Desk

Microsoft 365 Admin

Networking fundamentals

Ubiquiti UniFi

MSP collaboration

Customer service

On-site support

Authorized to work in US

Tools

Zoho Desk

Microsoft 365 Admin

UniFi networking

Job description

Description

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States.

We're looking for an IT Support Administrator to help keep our technology running smoothly across the organization. This role is the first point of contact for employee technology support, providing Tier 1 assistance while managing Microsoft 365, Zoho, networking equipment, hardware deployments, and day-to-day IT operations. You'll also partner closely with our Managed Service Provider (MSP) and Director of Systems to improve processes, strengthen security, and support a growing technology environment.

If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.

This is an in-office position based out of our Atlanta, GA office.

Here at EyeQ, people matter.

Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don't fit.

We build to last.

We focus on long-term solutions and spend the time necessary to ensure our work is done right the first time.

We take the hill.

We embrace challenging work, pursue innovation, and solve problems others avoid. We value ownership, transparency, and people we trust to tackle difficult problems together.

We enjoy the journey.

We take our mission seriously, but not ourselves. We're proud of what we build and the people we build it with every day.

What You'll Be Doing

End-User Support & Service Desk

• Provide Tier 1 technical support for hardware, software, and connectivity issues
• Manage, prioritize, and resolve Zoho Desk tickets based on business impact
• Serve as the primary liaison between EyeQ and our Managed Service Provider (MSP) for Tier 2 and Tier 3 escalations
• Troubleshoot and repair office technology, including printers, monitors, peripherals, and conference room equipment
• Deliver outstanding customer service and timely issue resolution

Systems & Application Administration

• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, licensing, and user management
• Support Zoho applications and other business-critical software platforms
• Manage employee onboarding and offboarding, including account provisioning, hardware deployment, and access management
• Maintain user permissions and follow least-privilege security practices

Infrastructure & Hardware

• Support networking infrastructure, including firewalls, switches, VPNs, VLANs, and UniFi wireless environments
• Procure, image, deploy, and maintain laptops, accessories, and IT assets
• Install and troubleshoot server hardware while assisting with system backups
• Support routine SQL-related tasks in partnership with the MSP's database administrator

Process Improvement

• Partner with the Director of Systems to develop and improve IT policies and procedures
• Maintain documentation and contribute to the IT knowledge base
• Analyze support trends and recommend improvements to service delivery
• Continue developing technical skills through certifications, training, and hands-on learning

Requirements

What We’re Looking For

• Experience as an IT Administrator, Systems Administrator, Help Desk Administrator, or similar IT support role
• Strong experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
• Knowledge of networking fundamentals, including LAN, WAN, VPN, VLAN, and firewall technologies
• Experience managing or supporting Ubiquiti (UniFi) networking equipment
• Experience with help desk ticketing platforms, preferably Zoho Desk
• Experience working with a Managed Service Provider (MSP)
• Strong troubleshooting skills for desktops, laptops, hardware, and office technology
• Excellent customer service, communication, and problem-solving skills
• Authorized to work in the United States

Preferred Qualifications

• CompTIA A+, Network+, Microsoft 365, or ITIL certifications
• Experience supporting:
  
  • Microsoft 365 administration
  • Active Directory, DNS, and PowerShell
  • Zoho applications
  • Ubiquiti UniFi networking
  • Laptop and desktop lifecycle management
  • Server hardware
  • VoIP systems
  • PRTG monitoring
  • simPRO
  • Immix Protect
  • Network Optix or other Video Management Systems