IT Support & Systems Admin for Modern Workflows

Vivo US; Goodfield (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K Retirement plan

Paid time off

Job summary

Vivo US is seeking an IT Support Specialist to be the first line of technical support for employees across Windows, macOS, and ChromeOS. You will deploy and maintain endpoints, onboard and offboard users, and administer business applications such as NetSuite while keeping documentation up to date.

You will also assist with network/server tasks, research new software solutions, and ensure security standards are met.

Qualifications

• Education: High school diploma required; Bachelor's degree preferred in CS/IS or similar.
• Experience: 1–3 years supporting IT systems and end users.
• Certifications: CompTIA A+ or Network+ preferred.

Responsibilities

• Provide in-house technical support for Windows, macOS, and ChromeOS devices, in person and remote.
• Image, deploy, and maintain equipment and software; manage asset register.
• Create and manage user accounts across Google Workspace and other platforms; onboard/offboard employees.
• Provide end-user support for NetSuite and other business applications; triage issues and coordinate with vendors.
• Assist with network/server support, on-site installations, and research for new tools.

Skills

End-user support

Windows

macOS

ChromeOS

Google Workspace

Gmail

Google Drive

Troubleshooting

Documentation

Communication

Education

High school diploma

Bachelor's degree in Computer Science or Information Systems

Tools

Pulseway

Google Admin

Apple Business Manager

NetSuite

Job description

Vivo US is seeking an IT Support Specialist to be the first line of technical support for employees across Windows, macOS, and ChromeOS. You will deploy and maintain endpoints, onboard and offboard users, and administer business applications such as NetSuite while keeping documentation up to date.

You will also assist with network/server tasks, research new software solutions, and ensure security standards are met.