IT Support Supervisor

Move Vertical; Columbus (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Move Vertical is seeking an IT Support Supervisor to lead a remote team delivering IT and healthcare application training, while supporting system readiness and technical assistance for employees.

You will oversee training program development, ensure timely, professional support, and maintain comprehensive documentation and workflows, with a strong focus on HIPAA compliance and cross-functional collaboration.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years IT operations experience.
• HIPAA training or credential is required.
• Strong understanding of healthcare IT applications and data integrity.
• Experience supervising teams and coordinating priorities, including remote employees.
• Excellent communication, organizational, documentation, and problem-solving skills.
• Ability to collaborate with clinical, operational, and technical teams.

Responsibilities

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a service-focused environment with accountability and continuous improvement.
• Oversee development and delivery of IT and healthcare application training programs.
• Ensure timely, professional, and effective technical support for employees.
• Maintain training materials, documentation, procedures and workflows.
• Support system readiness, data integrity, and operational efficiency.
• Ensure HIPAA compliance and alignment with company policies.
• Collaborate with clinical, operational, and technical leadership to align IT with organizational goals.

Skills

Team leadership

Remote staff

Communication

Problem solving

Organizational skills

Collaboration

Education

High school diploma

Job description

The IT Support Supervisor will oversee specialists responsible for developing and delivering training programs, configuring applications, supporting system readiness, and assisting employees with technology-related needs.

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.

IT Training & Application Support

• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.

Systems, Compliance & Collaboration

• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of IT operations experience.
• Current HIPAA compliance training or credential.
• Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
• Experience supervising teams, coordinating priorities, and supporting remote employees.
• Excellent communication, organizational, documentation, and problem-solving skills.
• Ability to collaborate effectively with clinical, operational, and technical teams.

Ideal Candidate

A proactive, organized IT professional who enjoys leading people, solving problems, and improving how technology supports healthcare operations. The successful candidate will balance technical knowledge with strong leadership skills and a commitment to exceptional end-user support.